David Melara
About
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Operations Manager, Project manager and Executive Virtual Assistant
San Salvador, San Salvador Department, El Salvador
Contact David regarding:
work
Full-time jobs
Résumé
Jobs
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- FOperations ManagerFusion CX El SalvadorNov 2025 - Current (1 year)
Call Center Operations ManagerThe Call Center DoctorsApr 2024 - Current (2 years 7 months)As a seasoned Call Center Operations Manager, I excel in orchestrating seamless operations while spearheading sales initiatives and optimizing inbound processes. My role involves overseeing all facets of call center operations, from managing sales teams and enhancing inbound service quality to implementing operational eciencies. By fostering collaboration and instilling a culture of excellence, I ensure exceptional customer experiences while meeting organizational objectives. Let's connect to discuss how I can elevate your call center operations to new heights of success. Daily Activities:
• Lead daily sales meetings to review outreach strategies, track KPIs, and set performance goals for the team.
• Supervise a team of cold calle- PProvider Ops CoordinatorNov 2023 - Mar 2024 (5 months)Expanded daycare provider networks through outreach and platform integration for Sayjellow’s client. Acted as the initial point of contact with licensed in-home daycare providers and was responsible for outreach efforts and platform integration. Daily Activities:
• Conduct outreach to new daycare providers to expand the client’s service network.
• Facilitate onboarding of new providers, ensuring they are integrated into the platform smoothly.
• Monitor service performance to ensure providers meet the required standards.
• Liaise with internal teams to optimize platform functionality and provider satisfaction - Project Manager verified_user Verified experienceergeonApr 2023 - Nov 2023 (8 months)Responsible for managing construction projects in the San Francisco and San Jose, CA markets. This role included managing contractor and customer relationships, project timelines, and budget controls to ensure project delivery met client expectations. Daily Activities:
• Managed end-to-end project workows, including scheduling and budget tracking.
• Coordinated with contractors and clients to ensure smooth project execution.
• Monitored project risks and implemented strategies to mitigate delays or budget overruns.
• Led weekly meetings to assess project progress and address any challenges.
• Handled customer relations to maintain satisfaction and resolve any issues that arose. - EExecutive Virtual AssistantJan 2023 - Feb 2024 (1 year 2 months)Supported entrepreneurs and small business owners with the calendar management, client communication, project coordination, and various operational tasks, ensuring the smooth operation of daily activities. Daily Activities:
• Managed executive calendars, scheduled meetings, and coordinated travel arrangements.
• Communicated with clients via email and phone to address inquiries and resolve issues.
• Organized and coordinated virtual meetings, preparing agendas and follow-up tasks.
• Provided administrative support, including document preparation, data entry, and digital ling.
• Assisted with project coordination by tracking milestones and ensuring deadlines were met.
• Managed communication with stakeholders to - Operations ManagerUbiquityApr 2022 - Dec 2022 (9 months)helped me get this job
- Operations ManagerThe Office GurusJan 2021 - Mar 2022 (1 year 3 months)Oversaw loan and credit application processes in the Solar Industry, ensuring excellent customer service and satisfaction by managing KPIs and service levels. Acted as the primary liaison between the client and internal departments such as compliance, legal, and bankruptcy. Daily Activities:
• Supervised daily operations for teams managing loan applications and credit approvals.
• Analyzed daily performance metrics and adjusted operational strategies as needed to meet client expectations.
• Managed communication with clients and internal teams to resolve issues and maintain satisfaction.
• Conducted regular meetings with sta to review progress and ensure adherence to service-level agreements (SLAs).
• Developed acti - Customer Care ManagerThe Office GurusJun 2019 - Dec 2020 (1 year 7 months)Managed 24/7 roadside assistance operations, coordinating a team to provide excellent service to clients. I handled high-priority issues, evaluated risks, and maintained communication with clients and management. Daily Activities:
• Oversaw 24/7 operations, ensuring timely and efficient service delivery to clients.
• Conducted daily risk assessments for high-cost service approvals, ensuring budget control.
• Managed client communication and provided regular updates on service levels and performance.
• Coordinated team schedules to ensure optimal coverage and minimized service disruptions.
• Motivated and coached staff to maintain high levels of performance and engagement. - Sales Team ManagerThe Office GurusJan 2015 - Jun 2019 (4 years 6 months)Led a sales team, achieving targets through coaching and motivating agents. Managed customer interactions across multiple channels and ensured high levels of customer satisfaction. Daily Activities:
• Led daily sales huddles to set goals and review team performance.
• Provided one-on-one coaching to sales agents to improve conversion rates and overall performance.
• Monitored customer satisfaction metrics and made adjustments to sales strategies accordingly.
• Reported weekly sales results and performance trends to upper management.
• Ensured smooth communication between sales, marketing, and customer service teams. - Sales ExecutiveThe Office GurusSep 2014 - Jan 2015 (5 months)
Education
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- bachelor, Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, GeneralUniversidad Evangélica de El SalvadorJan 2012 - Jan 2017 (5 years 1 month)