Haider Abbas Shah

Technical Support Specialist

Motive

Feb 2026 - Current (8 months)

I act as a trusted partner to provide frontline assistance to clients and deliver end-to-end technical support across SaaS platforms, mobile applications, and integrated hardware solutions. I troubleshoot complex issues, analyze system logs, and guide customers through effective resolutions while meeting SLAs and maintaining high CSAT. Partnering closely with Engineering, Product and Customer Success teams, I escalate critical cases, document solutions, and identify trends to improve processes, product performance, and overall customer experience.

Human Resources Generalist

Idr

Sep 2025 - Nov 2025 (3 months)

Supporting business performance by leading key people initiatives involving talent acquisition, workforce planning, performance management, and retention strategy. I collaborate closely with leadership to ensure we attract, manage, and develop the right talent by fostering robust engagement initiatives and leveraging succession planning along with learning and development frameworks.

HR Consultant & Recruitment Coordinator

Tech Pirates Global

Jan 2025 - Sep 2025 (9 months)

Assessing HR needs and providing guidance on strategies, processes, and compliance. I develop tailored solutions to support areas such as employee relations, performance management and policy development. Thereby, improving workforce effectiveness, ensuring legal compliance, and building strong people-focused practices. Additionally, I oversee the entire recruitment process, set staffing strategies and manage a team of recruiters. My main concern is attracting, screening, and selecting candidates for job openings while looking after the logistics of the recruitment process by scheduling interviews and communicating with candidates. I also assist with administrative tasks such as tracking metrics, organising documentation and coordinating on

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HR Executive | US HR Ops

Oak Street Technologies - Pakistan

Nov 2023 - Dec 2024 (1 year 2 months)

A PEO, or professional employer organization provides a type of full-service human resource outsourcing which involves a co-employment relation. In the US HR Ops department, we act as the backbone for multiple PEOs that have many client companies, particularly in the staffing industry. Our tasks encompass numerous domains including pre-sales, implementation, benefits administration and risk management. An average day may range from processing new hires to running payrolls. However, my primary responsibility is risk mitigation and is concerned with the underwriting process, collaborating with cross-functional teams, ensuring compliance, overseeing claims management for workers’ compensation, preparing loss run reports, issuing certificates o

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Sales Consultant & Truck Dispatcher

Feb 2023 - Nov 2023 (10 months)

Enabling trucking operations to be streamlined through comprehensive back office solutions encompassing logistics, route planning, dispatch and revenue maximization. Navigating the roads of tomorrow so that carriers can simply focus on driving. Concurrently, I was also assisting small businesses with management, selling strategies and training sales team members.

Client Services Associate

AKRU

Nov 2022 - Feb 2023 (4 months)

AKRU is an innovate bloackchain based platform for factionalised real estate investing. My position is concerned with maintaining the client management system, being up to date with various investments on the platform and assuming ownership of inquiries and requests. I was one of the early hires and assisted in laying a foundation for the department by streamlining processes and introducing a chatbot linked to common inquiries to reduce frequency.

Account Executive

Atob

May 2022 - Aug 2022 (4 months)

AtoB is modernising the payments infrastructure for companies with vehicles and fleets of vehicles, positioned in the market as the fastest growing fintech companies and listed in Forbes 100. We ensure that capital movement occurs quickly and transparently. My responsibilities included conducting market research, building partnerships and promoting strong client ownership.

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Sales Executive

Jan 2022 - Apr 2022 (4 months)

This is a real estate consultant role which is focused on providing explicit solutions for all concerns. The responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.

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Customer Facilitation Executive

Glamp Pakistan

Jun 2021 - Jan 2022 (8 months)

My responsibilities include handling bookings, creating and editing invoices and keeping records. Additionally, I have been entrusted to handle correspondence over e-mail and calls that land on the UAN and to close sales. I help to build and operate a B2B sales channel. Along with this, I have to coordinate with site managers to convey all the meticulous details for customer facilitation and may also assist the CEO to create reports and processes. During my tenure, we had the highest grossing season till date. https://www.glamp.pk

Haider Abbas Shah

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Haider Abbas Shah

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