Maximilian Morgan

Global Vice-President of Support Engineering

Canonical

Jul 2022 - Current (4 years 3 months)

Driving Exceptional Performance at Scale

At the helm of Canonical's global Support Engineering organization, I oversee a fully remote, follow-the-sun operation spanning 35+ countries. Under my leadership, we consistently achieve customer satisfaction scores 10-20% above industry benchmarks while outperforming margin targets by 5-10% every quarter for over three years.

Strategic Innovation & Operational Excellence

Service Delivery Transformation: Architected and implemented enhanced service level frameworks that elevated customer experience standards across the organization, setting new industry benchmarks for open source enterprise support.

Knowledge Distribution Revolution: Systematically reduced

Board Advisor

cloudca

Jan 2018 - Nov 2021 (3 years 11 months)

https://www.linkedin.com/posts/cloud-ca_were-proud-to-be-joining-with-other-leading-activity-6836643769870258176-k6Fb

- Collaborated on various projects, delivering amazing canadian cloud services with a remarkable managed platform service.
- Partnered on developing and achieving a SOC2 compliance as a regional cloud provider with a managed service offering for application platforms.

Vice President of Operations

CloudOps

May 2017 - May 2022 (5 years 1 month)

CloudOps Offers Consulting, Professional and Managed services for:

- Cloud Adoption (Green/Brown Field / Lift and Shift)
- DevOps Practice Assessments and Enablement
- Application Modernisation (Containerization / Serverless)
- Application Platforms
- Data Platforms
- Private Cloud Platforms (OpenStack / CloudStack / VMWare/ XenServer / KVM)
- Public Cloud Platforms GCP / Azure / AWS / cloud.ca
- ...and more

Built, grew and manage a world class Managed Services team. Our team provides expertise in areas such as:

- Infrastructure automation and pipelines (CI/CD - IaC)
- Advanced

Vice President of Delivery

CloudOps

May 2017 - Dec 2018 (1 year 8 months)

Helped build a team of Architects with an aim to provide professional and consulting services around Cloud adoption. This included launching a workshop line of business initial with a kubernetes ad docker 3 day workshop which grew in several more subjects over time.

We were able to grow professional service revenue by over 300% in the first 2 years working with many recognisable brand names on their Cloud adoption journey.

Chief Information Officer

Netmail Inc

Nov 2012 - Jan 2017 (4 years 3 months)

As the leader of the Delivery group we:
- Maintained a +90% customer retention & tripled customer satisfaction scores
- Grew consulting revenue by +30% yearly while reducing overall cost by 20%
- Planned & executed a Geo-redundant data center vision for Netmail private cloud
- Consistently over achieved on yearly renewal revenue target including many up-sells
- Maintained over a 50% profit margin on our professional service offerings

Director Of Technology

Messaging Architects

Nov 2010 - Oct 2012 (2 years)

As the technical team lead we:
- Worked directly with customers & prospects consistently over-achieving sales quotas
- Developed with sales group vertical centric features & go-to-market strategies
- Wrote functional specifications & took part in sprint planning with R&D team
- Negotiated partnerships & OEM contracts with vendors - Dell, Novell & VMWare...
- Appeared at several trade shows worldwide evangelizing email security & compliance

Senior Product Manager / Sales Engineer

Messaging Architects

Jun 2002 - Oct 2010 (8 years 5 months)

As a member of the team we:
- Met with customers to understand their business challenges & articulated solutions
- Over-achieved sales quotas & trained new employees on products & services
- Executed a top down redesign & launch of security product in 2007
- Conducted competitive market research on products & services
- Provided pre & post-sales support including deployment & configuration services

Maximilian Morgan

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Maximilian Morgan

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