Sherry Chambliss-dennis

Lead Operations Associate III - Customer Resolution Team

Best Egg

Nov 2022 - Current (3 years 9 months)

• Led the resolution of regulatory and verbal complaints for credit card and loan customers, enhancing customer satisfaction. • Processed payments efficiently through various channels, ensuring timely funding and reducing delinquencies. • Managed inbound and outbound collection calls, educating customers on account details and fostering positive relationships.

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Resolution Specialist

Loancare

Oct 2021 - Nov 2022 (1 year 2 months)

• Served as the single point of contact for escalated complaint cases, ensuring timely resolution for clients. • Conducted training sessions for new hires and current agents on updated procedures, enhancing team performance. • Audited team members' work for accuracy, leading to a 15% reduction in repeat caller issues.

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Customer Experience Specialist I

Feb 2021 - Oct 2021 (9 months)

• Took ownership of the customer experience by handling inbound calls in a fast-paced environment. • Assisted with collections and disaster relief efforts, ensuring timely support for customers in need. • Processed COVID forbearance requests, facilitating post-forbearance workout options for clients.

Remote Customer Care Representative

ABC Financial Services

Feb 2017 - Feb 2021 (4 years 1 month)

• Managed inbound and outbound customer service calls, addressing billing inquiries and account disputes. • Delivered exceptional service with a positive attitude, enhancing customer satisfaction and loyalty. • Resolved account delinquencies efficiently, contributing to improved collection rates for ABC Financial Services.

Seasonal Work from Home Customer Service Associate

Amazon

May 2016 - Feb 2017 (10 months)

• Provided exceptional customer service by addressing inquiries and resolving issues for Amazon customers. • Demonstrated empathy and prioritized customer needs, ensuring a positive experience. • Set clear expectations and offer tailored solutions to enhance customer satisfaction. • Upheld Amazon's core values, fostering respect and patience in every interaction.

Sherry Chambliss-dennis

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