Mario Castillo

Mario Castillo

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Your Ops Are Stretched and CX Is Suffering → I Help You Scale with AI-Enhanced BPO Teams 🚀
El Paso, Texas, United States

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Résumé


Jobs verified_user 0% verified
  • Flagler Health
    Sales Development Representative
    Flagler Health
    May 2026 - Current (5 months)
    Flagler Health is redefining musculoskeletal-care (MSK) delivery through an AI-powered operating system that enables MSK clinics to unlock material revenue gains, deliver better patient outcomes, and streamline clinical workflows. From intelligent triage and billing automation to remote care management and AI-driven scheduling.
  • Datamark, Inc.
    Business Development Representative II
    Datamark, Inc.
    Apr 2025 - Feb 2026 (11 months)
    - Part of DATAMARK’s business development function supporting early outbound GTM for contact center and back-office services. - Ran outbound outreach (phone, email, LinkedIn) into enterprise accounts across CX, Operations, and Procurement stakeholders. - Conducted account research, build target lists, and maintain CRM activity tracking and follow-up. - Supported consistent outreach cadences and lead follow-up workflows across outbound and inbound efforts.
  • ADP
    Wage Garnishment Specialist
    ADP
    Sep 2024 - Apr 2025 (8 months)
    - Provided accurate and timely assistance to 50+ clients monthly regarding inquiries, demonstrating a strong ability to handle customer-facing situations. - Acquired proficiency in ADP systems and tools, effectively managing an average of 100 cases per month, showcasing efficiency and time management skills. - Developed and applied problem-solving skills, resolving client issues promptly on the first call, contributing to building rapport and client trust.
  • TP
    Social Media Content Moderator
    TP
    Dec 2022 - Feb 2024 (1 year 3 months)
    - Reviewed user-generated content with a 95% accuracy rate, consistently meeting daily moderation quotas, demonstrating a keen eye for detail and adherence to guidelines. - Leveraged moderation tools to assess and act on reported violations, maintaining a response time 20% faster than the team average, reflecting efficiency and quick decision-making. - Collaborated with cross-functional teams to escalate complex issues and document findings accurately, showcasing communication skills and the ability to work well with others—both vital in sales coordination.
  • Crazy Crab
    Server and Bartender
    Crazy Crab
    Sep 2021 - Nov 2022 (1 year 3 months)
    - Serving 50-200 Customers Daily, involving +500 Conversations in which my strong customer service and soft skills are utilized to ask probing questions, identify allergies, and assist in placing accurate orders - Achieved $400-$1,300 in Daily Gross sales Volume consistently as a Top performer by proactively suggesting menu items, and personalized recommendations, along with managing cash & and card transactions
Education verified_user 0% verified
  • CourseCareers
    Technology Sales Training Program
    CourseCareers
  • El Paso Community College
    Undergraduate coursework
    El Paso Community College
    Jan 2020 - Jan 2022 (2 years 1 month)
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