Shem Enriquez

Completed an internship as a Business Analyst intern with Salesforce. Worked with the Customer Success Group(CSG) in a variety of projects to become a super admin. Collaborated with project manager, developers and QA team using the Agile Software Development Life Cycle(SFDLC) on implementation projects. Assisted in a pro-bono implementation project using my admin skills to assist with configurations like adding fields, page layouts, record types to the Salesforce org. Also worked alongside the QA team reviewed and wrote test scripts for user stories following the SFDLC process. From my time in the retail banking and call center settings I have developed professional customer service and sales skills. I will utilize skills I learned like time management and organization to further my career in the IT field as a Salesforce Admin. During my time at Salesforce I was fortunate to attain my Admin and Advanced Admin certifications.