S
SEBASTIAN REYES
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Colombia
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Résumé
Jobs
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Customer ServiceSezzleSep 2024 - Current (1 year 9 months)Efficiently handled front-line and back-office customer interactions across multiple companies and lines of business, effectively representing company interests and consistently achieving specific metrics. Successfully connected with team members to ensure the completion of assigned tasks, fostering a collaborative environment and enhancing overall team performance.- Technical Support & Team LeaderTeleperformanceApr 2022 - Jan 2025 (2 years 10 months)Provide assistance to many people with knowledge about the devices and how to optimize them Successfully led and developed a team of analysts, achieving company targets through specific metrics. Effectively coached and honed customer service skills, resulting in the attainment of proposed results. Developed clear communication channels within the team, aligning expectations for mutual goal achievement.
- TrainerScotiabank CanadaJan 2021 - Apr 2022 (1 year 4 months)Managed training request intake, implementation, and reporting to drive training completion. Supported the development and continuous improvement of training materials.
Education
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- UTechnicall & Innovation DesignUniversity National of La PlataJan 2020 - Dec 2020 (1 year)
- ABachelor's degreeATENEO AUTONOMO DE COLOMBIAAug 2010 - Aug 2020 (10 years 1 month)