Paola Louzada

Product Manager - Control Plane

Tailscale

May 2026 - Current (5 months)

● Own product strategy and roadmap for Tailscale’s control plane — the foundational system coordinating identity, access, and secure network connectivity across millions of devices globally
● Lead product direction for high availability, scalability, and zero-downtime initiatives, defining reliability goals, SLAs, and customer-facing platform guarantees
● Drive evolution of multi-tenant platform capabilities supporting enterprise, MSP, and OEM use cases, including segmentation, isolation, and governance requirements
● Champion an API-first platform strategy enabling automation, integrations, and developer-centric workflows at scale
● Partner across engineering, infrastructure, identity, security, and GTM teams to align l

Founder

Creative Capybara

Feb 2023 - Apr 2026 (3 years 3 months)

Creative Capybara is a Canada-based publishing company focused on relatable and inspiring stories for children.

“Platypus’ Big Move”: published in April/2023
“Mr. Octopus’ Hidden Talent”: published in June/2023

We are proud to donate a portion of every book sale to environmental conservation organizations as part of our Capybara4Good initiative. To learn more, visit our website www.creativecapybara.ca

Senior Product Manager

Hootsuite

Oct 2021 - Apr 2026 (4 years 7 months)

• Own product vision, strategy, and execution for core platform capabilities (integrations, authentication, permissions, identity) powering mission-critical workflows for millions of users
• Define and lead multi-year platform roadmaps, balancing security, scalability, compliance, and developer experience in alignment with company-level OKRs
• Act as accountable product leader for external platform integrations, owning API strategy, authentication models, compliance requirements, and executive-level partner collaboration
• Drive outcomes through experimentation and data-informed decision making, delivering improvements such as reduced customer launch time (3+ hours), faster setup (20%), and significantly improved reliability

Product Manager

Hootsuite

Apr 2018 - Oct 2021 (3 years 7 months)

• Owned strategy and execution for a portfolio of platform and integration products, translating customer needs and business goals into clear roadmaps
• Led cross-functional delivery across engineering, design, legal, partnerships, and operations to ship scalable, compliant solutions
• Designed and launched onboarding and configuration experiences for a revenue-generating Partner Program, improving adoption and time to value
• Drove prioritization and iteration through customer insights, experimentation, and performance metrics, balancing platform health and user experience

Product Owner

Hootsuite

Mar 2017 - Mar 2018 (1 year 1 month)

• Owned delivery for two scrum teams, aligning priorities and execution to broader product strategy and business goals
• Partnered closely with engineering to translate product vision into clear, actionable backlogs and release plans
• Led discovery and customer-facing launches, using qualitative and quantitative insights to guide iteration and improvement
• Drove alignment across stakeholders to deliver reliable platform and user-facing experiences on a predictable cadence

Team Lead, Customer Success

Hootsuite

May 2012 - Mar 2017 (4 years 11 months)

• Led and coached a team of 5 Customer Success Managers, driving adoption, retention, and renewal strategies for enterprise and Fortune 500 clients
• Owned executive relationships, translating customer needs into actionable insights that influenced product roadmap and strategy
• Partnered closely with Product and Engineering on escalations and high-risk accounts, ensuring scalable and reliable outcomes
• Implemented process improvements and performance metrics, enhancing team efficiency and customer satisfaction

V

Customer Satisfaction Coordinator

Vivonet

Aug 2011 - Feb 2012 (7 months)

• Owned and scaled the company’s NPS and quality measurement programs, defining KPIs across Product, Sales, Implementation, and Support
• Translated customer feedback and insights into cross-functional action, partnering with Product, Operations, and vendors to drive measurable improvements
• Identified patterns in customer experience data, enabling proactive solutions and influencing product and service enhancements
• Developed reporting and monitoring processes to ensure continuous improvement in customer satisfaction and retention

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Customer Service Quality Representative

Vivonet

Oct 2010 - Aug 2011 (11 months)

• Monitored and evaluated customer interactions to ensure service quality and consistency across support channels
• Collected and analyzed customer feedback to identify trends and opportunities for process and product improvement
• Partnered with Product, Implementation, and Operations teams to implement actionable solutions based on quality insights
• Contributed to reporting and metrics that informed continuous improvement initiatives for customer satisfaction

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Promotional Assistant

Centennial Theatre

Jan 2009 - May 2009 (5 months)

-Coordinated promotion and marketing strategies for a well praised theatre at Bishop´s University while attending university;
-Designed, posted and distributed marketing material for upcoming events;
-Interacted with university students, staff and theatre subscribers to promote upcoming concerts and plays on a constant basis;
-Acted as a hostess, ticket attendant and merchandise sales attendant during theatre events.

Environmental Management Intern

Environmental Ministry of the City of Sao Paulo

Jan 2008 - Jun 2008 (6 months)

-Actively participated on the design and execution of revitalization initiatives for municipal parks, researching and implementing sustainable alternatives;
-Communicated with key stakeholders to assess implementation needs;
-Researched implementation options and liaised with vendors to obtain quotes;
-Documented quotes and vendor information on excel;
-Made recommendations on implementation options and participated on the decision-making process.

Environmental Planning, Recovery & Management Intern

Environmental Ministry of the City of Sao Paulo

Jul 2007 - Dec 2007 (6 months)

-Worked directly with the park manager to research, implement and promote sustainable initiatives for one of São Paulo´s most well-known parks;
-Proposed and implemented a variety of sustainable projects for the park, such as ecological sidewalks, water-efficient washrooms and a bird and reptile nursery;
-Researched composting alternatives that would best suit the park´s needs;
-Worked in a tight schedule to present solutions and complete projects in a timely manner;
-Planned and executed various events in the park in order to attract and educate the nearby community.

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Environmental Consulting Intern

Mineral Engineering and Environment

Jun 2006 - Dec 2006 (7 months)

-Participated in the carbon emission analysis of a major oil company in order to evaluate its value in the carbon credit market;
-Assisted in the development of environmental evaluation reports, revising drafts, analyzing data and writing paragraphs based on information collected;
-Worked in conjunction with chemists, physicists, geologists, geographers and other environmental professionals to gain exposure to different environmental areas, understand the variables studied and how these areas interact;
-Gained a deeper understanding of the overall consequences of environmental changes due to the increase of atmospheric carbon concentration.

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Paola Louzada

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