Customer Service Representative
Keltha-SMC (Pvt) Ltd
Jan 2023 - May 2023 (5 months)
Dedicated Customer Service Representative with a focus on efficient data entry, adept client communication, and a knack for data analysis. Proficient in providing exceptional customer service, managing inquiries, and utilizing analytical skills to improve operational efficiency. Key • Managed inbound customer inquiries via phone, email, and chat, providing timely and accurate assistance. • Implemented data analysis techniques that contributed to identifying customer trends, resulting in improved service offerings and client satisfaction. • Maintained a high standard of client communication, resulting in a 75% increase in positive feedback and customer retention. • Utilized data analysis tools to extract insights and trends, contributing