-Lead Biz Ops HC Planning for Invoicing, Data Services and Customer Support teams (250+ HC). -Develop BPO Vendor Management Processes and drive Performance Improvement Initiatiatives. -Design Flexport's BPO Vendor Strategy (post Shopify Logistics Acquisition).
Global Go-to-Market Center of Excelence - Strategy Manager
HP
Dec 2020 - Jun 2022(1 year 7 months)
-Assess online strategy partnering with Omnichannel & Digital Direct teams. -Untap online growth by identifying and leading efforts to improve customer experience. -Coordinate and support presentations to the Executive Leadership Team and Board.
AMS Go-to-Market Center of Excelence - Strategy Manager
HP
Aug 2018 - Nov 2020(2 years 4 months)
-Lead COVID-19 impact dashboards/insights across markets for the Chief Commercial Officer. -Develop and implement as-a-service profitability model/processes to redefine partner programs. -Partner with Pricing data scientists to translate models into actionable insights and processes.
EMEA Office Print Businesss - Senior Analyst
HP
Dec 2015 - Jul 2018(2 years 8 months)
-Set sub-region quota revenue and gross margin targets (780M$ Business). -Translate EMEA goals into sub-region business plans and coordinate alignment discussions. -Analyse trends and deploy key performance indicators to ensure growth in areas of focus. -Drive industry size and market share negotiations with the global business unit to improve predictability. -Develop sell out model to reflect demand risk in financial goals. -Work in the definition and implementation of processes to optimize profitability and the future stream of supplies. -Define and align across departments key metrics to implement the route to market strategy.
Global Large Format Print Business - Analyst
HP
Feb 2014 - Dec 2015(1 year 11 months)
-Set units plan behind region budget revenue target (320M$ Business). -Analyse trends and key performance indicators to improve planning accuracy. -Deep dive in market share results and gather insights to uncover market opportunities. -Built a regression-based model considering key economic indicators to define long-term market size expectations. -Long-term forecast of both units and revenue based on sizing expectations and the strategic product roadmap. -Lead the implementation of a web crawler for pricing analysis and facilitate a Qlikview dashboard development.
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ENGINEER AND SALES COORDINATION
SERRA SOLDADURA Aernnova
Oct 2011 - Jul 2013(1 year 10 months)
-Drive conceptual studies and price quotations for assembly lines in the aeronautical and wind energy sector. -Wind energy market development to obtain request for quotation.
Education
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Bachelor and Master of Science, Industrial Engineering