Paola Ramos

Field Recruiter - Management

Marriott International

Jan 2024 - Current (2 years 7 months)

Power by AMS

Senior Recruiter | Recruitment Operations & Talent Acquisition (RPO)

AMS

Jan 2024 - Current (2 years 7 months)

Internal AMS TA Recruitment Lead full-cycle recruitment and strategic talent sourcing initiatives within a high-volume Internal Talent Acquisition environment, supporting management and operational hiring across multiple functions and locations. Manage diverse requisition portfolios while driving sourcing strategies, stakeholder engagement, candidate pipelines, and end-to-end recruitment execution. Partner strategically with Hiring Managers, HR Business Partners, and business leaders to develop talent acquisition strategies aligned with workforce planning, business priorities, and organizational goals. Serve as a trusted talent advisor by providing market insights, pipeline recommendations, and guidance throughout the hiring process. D

Senior Recruiter – Management & Operations Talent Acquisition

Marriott International

Jan 2024 - Jun 2026 (2 years 6 months)

Power by AMS Support Marriott International within a high-volume Talent Acquisition environment, leading end-to-end recruitment for management and operational positions across multiple hotel brands and properties. Manage the full recruitment lifecycle, including talent sourcing, candidate screening, competency-based interviews, pipeline management, interview coordination, assessments, offer processes, and hiring compliance. Partner closely with Hiring Managers and business leaders to develop talent acquisition strategies aligned with workforce needs and business priorities. Leverage LinkedIn Recruiter, ATS platforms, sourcing tools, and recruiting analytics to attract top talent, build strong pipelines, and deliver an exceptional candi

C

Emprendedor

Craftiess

Feb 2023 - Current (3 years 6 months)

Proyecto personal en la creación de mi marca de ropa y artículos personalizados. En este momento soy Administradora, Encargada de Redes Sociales y Marketing, Finanzas, Compras y diseño creativo de mi propia Empresa.

R

Director de relaciones públicas

Rincon de santiago

Mar 2022 - Aug 2023 (1 year 6 months)

Gestionar las comunicaciones internas y establecer un buen vínculo con el área de recursos humanos. Coordinar y participar en las gestiones de comunicación externa. Crear vínculos con otras instituciones y compañías. Transmitir informaciones veraces. Analizar y comprender la opinión pública.

R

Public Relations Director & Operations Manager | Hospitality & Tourism

Rincon de santiago

Mar 2022 - Aug 2023 (1 year 6 months)

Led communication strategies, operational coordination, and hospitality management initiatives for a tourism and hospitality destination focused on guest experience, community engagement, and operational excellence. Managed internal and external communications while strengthening relationships with tourism organizations, vendors, suppliers, local businesses, government entities, and operational stakeholders. Supported General Management in daily operational oversight across Front Office, Guest Services, Housekeeping, Events, and customer experience functions. Coordinated recruitment activities including role definition, sourcing support, interviews, onboarding coordination, scheduling, and hiring processes for operational and service te

L

Hotel Openings & Brand Strategy Consultant | Social Media & Content Creation

Launch Brand Hospitality Lab

Jan 2021 - Jan 2026 (5 years 1 month)

Independent consultant specializing in hospitality pre-openings, operational strategy, brand development, recruitment support, and digital communication for hospitality and service-oriented businesses. Support hotel and tourism projects through operational planning, SOP development, workflow optimization, training coordination, operational readiness, service standards implementation, and go-live support. Collaborate with leadership teams to establish operational structures aligned with guest experience and brand standards. Design operational documentation including service protocols, manuals, onboarding materials, and training programs for Front Office, Guest Services, Housekeeping, and Administrative teams. Lead branding and social m

S

gerente de ventas y reclutamiento

Sala

May 2020 - Jun 2022 (2 years 2 months)

TRABAJO REMOTO, Organizar las estrategias de reclutamiento de la empresa, con enfoque en ventas. Generar descripciones de trabajo atractivas Identificar los requisitos para la contratación del equipo de ventas. Realizar una variedad de actividades de búsqueda de candidatos. Formular métodos para seleccionar candidatos. Garantizar que se utilicen herramientas y software de contratación durante el proceso de contratación. Agendar después de las entrevistas ponerse en contacto con los entrevistadores Comunicarse con los candidatos para mantenerlos actualizados. Monitorear el progreso y métricas de contratación.

D

Sales & Recruitment Operations Manager

DAEJ

May 2020 - Jun 2022 (2 years 2 months)

Managed recruitment operations, sales coordination, and training initiatives within a remote and hybrid sales environment focused on operational efficiency, performance development, and customer experience. Led full-cycle recruitment processes for sales positions including sourcing, role profiling, candidate communication, screening, STAR-based interviews, onboarding coordination, and hiring support. Developed recruitment workflows and hiring processes aligned with business needs and growth objectives. Designed and delivered training programs focused on sales performance, customer service, objection handling, communication skills, and operational processes. Provided ongoing coaching, performance evaluations, and development support to i

Implementador de PMS (Property Management System) & Especialista en Capacitación Hotelera

TCA Software Solutions

Feb 2020 - Mar 2021 (1 year 2 months)

Led end-to-end implementation projects for Property Management Systems (PMS) within hospitality properties, supporting operational readiness, process optimization, and successful system adoption. Configured and validated operational modules including Front Desk, Reservations, Housekeeping, POS, Revenue Management, and Billing according to hotel operational workflows and business requirements. Conducted User Acceptance Testing (UAT), system validations, workflow reviews, and go-live support to ensure operational continuity and successful implementation. Designed and delivered operational training programs for hotel teams including Front Office, Finance, Food & Beverage, and Administrative departments. Developed SOPs, user manuals, oper

C

Founder | Craftiess & Pawradise Dogtel | Pet Hospitality & Creative Brand Studio

Craftiess Pawradise Dogtel Pet Hospitality Creative Brand Studio

Feb 2019 - Current (7 years 6 months)

Founder and operator of Craftiess, a creative branding and personalized products business, and Pawradise Dogtel, a boutique dog hotel and daycare focused on pet hospitality, customer experience, and operational excellence. Lead all business operations including strategic planning, branding, marketing, customer service, workflow coordination, pricing strategy, vendor management, budgeting, scheduling, service execution, and client relationship management. Oversee day-to-day operations while ensuring service quality, operational consistency, and strong customer engagement. Design and execute digital marketing strategies across Instagram, Facebook, WhatsApp Business, and other platforms through content creation, storytelling, campaigns, re

Pre-Opening Operations Leader | Front Office & Guest Experience

Grupo Posadas

Apr 2018 - Nov 2020 (2 years 8 months)

Supported the operational pre-opening of the hotel, coordinating recruitment, onboarding, training, SOP implementation, operational readiness, and guest experience standards aligned with brand expectations. Led recruitment and onboarding efforts for Front Office and operational teams while supporting training coordination, workflow organization, service readiness, and operational simulations prior to hotel opening. Developed operational manuals, SOPs, service standards, and process documentation to ensure consistency across Front Office and guest-facing operations. Coordinated operational setup activities including PMS validation, reservations processes, service workflows, and cross-department communication to support a successful go-

T

Gerente financiero y administrativo

TODO EMPANADASDELICIAS DEL CONTRY

Mar 2018 - Nov 2021 (3 years 9 months)

Gestionar equipos financieros y administrativos para lograr los objetivos financieros de la empresa. Desarrollar las metas y objetivos financieros corporativos generales. Colaborar en las actividades de cuentas por cobrar y por pagar. Mantener registros bancarios precisos de retiros y depósitos de efectivo. Siga el proceso contable estándar para el análisis financiero y las actividades de presentación de informes. Evaluar el sistema de contabilidad existente y recomendar mejoras si es necesario. Ayudar en el desarrollo y gestión del sistema presupuestario. Realizar conciliaciones de cuentas y generar informes financieros. Identificar y resolver problemas de facturación, discrepancias contables y otros problemas financieros relacionados. Ges

T

Operations & Administrative Manager | Finance, HR & Franchise Management

TODO EMPANADASDELICIAS DEL CONTRY

Mar 2018 - Nov 2021 (3 years 9 months)

Managed administrative, financial, operational, and HR-related functions across multiple business units, ensuring operational efficiency, profitability, process consistency, and service quality. Oversaw budgeting, payroll coordination, invoicing, procurement, reconciliations, vendor management, inventory control, financial reporting, and operational planning to support business decision-making and cost optimization. Led recruitment, onboarding, scheduling, coaching, and team coordination for operational, kitchen, administrative, delivery, and customer service staff. Supported employee development, workflow organization, and operational compliance initiatives. Developed SOPs, operational manuals, service procedures, and workflow docume

Responsable de front office

Palladium Hotel Group

Aug 2015 - Apr 2020 (4 years 9 months)

Front Office Manager – Guest Relations & Service Quality

Palladium Hotel Group

Aug 2015 - Apr 2018 (2 years 9 months)

Managed Front Office operations within a high-volume hospitality environment, overseeing Guest Services, Night Audit, reservations coordination, operational workflows, and customer experience initiatives aligned with brand standards. Led recruitment, onboarding, training, scheduling, coaching, and performance support for front-office teams including Front Desk Agents, Supervisors, Concierge, and Night Auditors. Implemented operational improvements focused on service efficiency, workflow optimization, billing accuracy, reservations management, guest satisfaction, and operational consistency. Coordinated communication between Housekeeping, Maintenance, Guest Services, and operational departments to ensure smooth day-to-day hotel operati

About

Detail

Timeline

Résumé