Wael Safwat Mohamed Awad
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Head of Application Service delivery, S/4HANA, Digital transformation, PSM I
Riyadh, Riyadh Province, Saudi Arabia
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Jobs
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Head of Applications Service DeliveryalfanarAug 2024 - Current (2 years 3 months)The Head of Application Service Delivery is responsible for managing the end-to-end delivery, support, and continuous improvement of all enterprise applications. This role ensures service excellence, operational efficiency, and alignment with the organization's business goals, while driving innovation through the hub-based service model. Key Responsibilities: Strategic Leadership: Define and implement the application service delivery strategy aligned with business objectives. Lead the transition to a centralized hub-based service model, ensuring collaboration across teams and regions. Operational Excellence: - Oversee daily operations, ensuring application performance, availability, and SLA adherence. - Manage escalations, critical incident- IT SAP/ Non-SAP Applications ManageralfanarAug 2013 - Jul 2024 (11 years)Saudi Arabia , Riyadh Managing and driving SAP ERP ECC & cloud-based projects deliverable ( program manager ), Budgeting, resource planning, Assessment for new technology, etc. MM WM team lead for alfanar electrical division managing projects, enhancements, assessment, etc. Roles - Responsible for IT & Project planning, risk, & budgeting. - Manage SAP resources, priorities and provide the required guidance and leadership. - Lead the process of continuous improvement and innovation proposal. - External vendor selection, assessment, negotiation, project planning & execution. - Manage, assess, & implement new SAP technologies like (ARIBA, S&OP, Fiori, Etc.). - Ensure the quality of project deliverables & monitoring the timing, team performance
- SAP SCM Team Lead, SAP MM WM functional ConsultantalfanarAug 2009 - Aug 2013 (4 years 1 month)Starting as team member for Green field SAP implementation at alfanar electrical division and after Go Live take the responsibility as SCM Team Lead and WM Functional Consultant and later on MM functional consultant Roles Deliverable for all RFC for inventory management, procurement & Warehouse management according to the identified scope based on customer requirements Support problem diagnoses & required analysis for WM / MM requirements. Perform business analysis & process mapping, prepare business blue print, system Configuration for standard enhancements & prepare the functional specifications for development one Integration with other SAP ECC modules like PP QM FI/CO SD Developing & delivering demo & power presentation for the propose
- Warehouse Section ManageralfanarApr 2009 - Jul 2009 (4 months)Warehouse section manager for alfanar electrical division centralized row material warehouse which is serving 11 factories and it was very short period as i was selection to join SAP completion as a core team member for the same company
- BWarehouse ManagerB.TECHOct 2005 - Dec 2008 (3 years 3 months)Manage all B.TECH stores across the country with headcount of 170 employees and provide the guidance and leadership. Roles Plan manage and improve the warehouse strategies specially for the logistics department where more than 200 orders daily need to be dispatch to the customers following the delivery SLA Monitor warehouse performance and KPl's Annual Warehouse department budgeting and resource planning Build the teamwork environment and improve self motivation and for the warehouse team Monthly analytical report to the whole department to the management and stakeholders for the achievement, risks, challenges and next plan using Microsoft office All ware
- AAccounting Section HeadDec 2000 - Sep 2005 (4 years 10 months)At the first working as an accountant in the account receivable Section from Dec 2000 until April 2001, member of the core team responsible for transferring the financial Dept. from manual and Microsoft office to enterprise resource planning ( ERP ) system using alpha system. then Shifted to revenue control Section as a Section head who responsible for revenue analysis and control for 24 branches all over Egypt. From Aug. 2004 shifted to central account Section head and responsible for the below Income statement and balance sheet preparation Monitor all finance Departments. in the financial division Manage and control the purchasing, receivable and payable transaction Show less
- MAccountantMisr EL-Gedida co. for trading and transportationJun 1999 - Dec 2000 (1 year 7 months)Responsible for computerized accounting, Wages, and balance preparing using Microsoft office
- EAccountantEL-Belbasy Co. for trading foodsSep 1996 - Feb 1999 (2 years 6 months)Responsible for :
• Customer and Suppliers accounts.
• Make bank reconciliation.
• Balance Preparing.
Education
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- master, MBA, Master of Business Administration (MBA), Business Administration and Management, General, GoodAin Shams UniversityJan 2008 - Jan 2011 (3 years 1 month)
- bachelor, Bachelor of Commerce - BCom, Accounting, GoodAin Shams UniversityJan 1994 - Jan 1998 (4 years 1 month)