Utkarsh Pandit

Utkarsh Pandit

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Technical Product Support Team Lead at Sprinklr
Gurugram, Haryana, India
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Résumé

Jobs verified_user 0% verified
  • Sprinklr
    Technical Product Support Team Lead
    Sprinklr
    May 2025 - Current (1 year 6 months)
  • Sprinklr
    Senior Product Support Engineer
    Sprinklr
    Mar 2024 - May 2025 (1 year 3 months)
    Delivering enterprise-grade technical support and leading complex issue resolution with a customer-first mindset. Key Contributions: • Lead root cause analysis and de-escalation for high-priority issues using Kafka, Kibana, ElasticSearch, MongoDB, and SQL. • Drive process automation initiatives and chatbot/intuition-based solution development. • Implement and support SAML 2.0, OKTA, OpenID Connect, REST APIs, and advanced authentication flows. • Collaborate across engineering, QA, and product teams to enhance platform stability and performance. • Mentor support engineers, foster cross-functional leadership, and build scalable documentation. Skills: Technical Support, Process Automation, Root Cause Analysis, SAML, OKTA, OpenID, SQL, Python,
  • Sprinklr
    Product Support Engineer II
    Sprinklr
    May 2022 - Mar 2024 (1 year 11 months)
    Led support resolution for global clients in high-traffic production environments. Key Contributions: • Acted as SME for ElasticSearch, SQL, MongoDB, Kibana, Kafka, and API troubleshooting. • Resolved customer escalations, maintained strong SLA compliance, and drove continuous CSAT improvement. • Created and maintained technical documentation and internal knowledge bases. • Supported SAML and cloud integrations while ensuring seamless workflow automations. Skills: Incident Management, ElasticSearch, SQL, Kibana, Grafana, MongoDB, SAML, Jira, CRM/CXM, Customer Satisfaction, API Integration, Knowledge Base Creation, Technical Writing
  • Sprinklr
    Product Support Engineer
    Sprinklr
    Jul 2020 - Apr 2022 (1 year 10 months)
    Ensured seamless client onboarding and technical resolution through timely support. Key Contributions: • Delivered top-tier client support across integrations and platform customizations. • Worked closely with QA and engineering teams to address recurring issues. • Drove improved documentation practices and support workflows. Skills: Technical Support, Customer Engagement, Workflow Optimization, Process Improvement, CRM Tools, Product Knowledge
  • S
    Campus Ambassador
    St Georges College Agra
    Jun 2014 - May 2015 (1 year)
  • T
    Project Engineering Intern
    TECHNO FINANCIAL CONSULTANTS PRIVATE LIMITED
    May 2019 - Jul 2019 (3 months)
    Worked as an intern at Techno Financial to work on a construction project.
  • Vellore Institute of Technology
    Joint General Secretary - English literary Association
    Vellore Institute of Technology
    Jun 2018 - May 2019 (1 year)
    Worked to manage the college club.
Education verified_user 0% verified
  • Vellore Institute of Technology
    Bachelor of Technology (B.Tech, Civil Engineering
    Vellore Institute of Technology
    Jan 2016 - Dec 2020 (5 years)
    Design to management including analysis, quantity surveying etc. I am articulate while working.
  • S
    Higher Secondary, Engineering Science
    St Georges College Agra
    Jan 2002 - Dec 2014 (13 years)
    Schooling
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