Zareen Laird

Jobs 0% verified

Vice President - Client services

TELUS International

Dec 2021 - Apr 2026 (4 years 5 months)
Operations Director

Voxpro

Feb 2018 - Jan 2022 (4 years)
Senior Director EME Operations & Site Leader

RCI Vacation Exchange

Dec 2014 - Sep 2017 (2 years 10 months)

20+ years operating as a Senior Leader in a multi-lingual & multi channel award winning contact centre.
Responsible for all EME Operations in Cork and Off site/WAH offices in Egypt/Portugal/Finland and Greece. Leading a remote call centre in Johannesburg, South Africa. A workforce consisting of Senior Managers, Operations Managers, HR Leaders, IT Operations, Team Leads and Customer service agents - Functions included:
1.Operations - 10 Core European markets:
KPI delivery in 3 channels(Customer service, Sales and Quality
2.Customer Care - Email & Chat KPI delivery
3.Satellite Offices and Partner Relationships - WAH & Key client relationships
Operations Director

RCI Vacation Exchange

Nov 2005 - Nov 2014 (9 years 1 month)
Operations Manager

RCI Vacation Exchange

Jan 2001 - Nov 2005 (4 years 11 months)
Operations Team Leader

RCI Vacation Exchange

Jan 1997 - Dec 2000 (4 years)

Education 0% verified

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