Valerio Ferraro

Account Manager

SIXT

Mar 2025 - Current (1 year 6 months)

Driving revenue by expanding existing B2B accounts through cross-selling and up-selling services like car rentals and van solutions. Meet quarterly and annual sales targets while negotiating offers for national and international clients. Building and maintaining strong relationships with corporate accounts, acting as a mobility expert to advise on holistic solutions. Managing portfolios of 500+, ensuring customer needs are met with consultative support. Updating CRM systems like Salesforce with accurate customer data and interactions. Analyze client needs, identify growth opportunities, and improve sales processes to boost market share in the UK.

O

Operations Coordinator

Jul 2024 - Mar 2025 (9 months)

• Supported the operational team at Vino Vero by coordinating logistics, managing inventory, and facilitating communication between departments • Responsibilities included organizing calls and meetings, streamlining inventory management processes to reduce discrepancies, and assisting in developing operational strategies that enhanced productivity • Maintained effective communication channels among team members to foster collaboration and ensure smooth day-to-day activities

C

Customer Success Manager

Jan 2024 - May 2024 (5 months)

• Facilitated adoption of flexible benefit solutions for SMB companies and Enterprise in the Italian market. • Managed client success through onboarding, account management, and support. • Enhanced employee benefits programs, driving client satisfaction and retention.

K

Onboarding / Customer Success Manager

Kitch

Jun 2022 - May 2023 (1 year)

• Led onboarding and training for Restaurant Partners on Kitch products, ensuring successful integration and excellent customer experience. • Collaborated with cross-functional teams in Product, Operations, and Accounting to optimize processes and drive business results. • Implemented strategies that directly impacted market success and contributed to the growth of the company.

Partner Success

Farfetch

Sep 2019 - Jun 2022 (2 years 10 months)

• Supported the health of the partner ecosystem by strengthening daily operational relationships with each partner at Farfetch. • Assisted the Customer Service and Operation teams in resolving order discrepancies efficiently. • Collaborated with the Partner Service Team Lead to ensure smooth operations and enhance partner satisfaction.

Customer Experience Manager

H&M

Jan 2017 - May 2019 (2 years 5 months)

• Managed a team of 25 employees at H&M in Brighton, UK, prioritizing tasks and collaborating with Merchandiser Managers and the Commercial Team. • Ensured business needs were met and best practices were implemented within the operation team.

Assistant Manager

H&M

Jul 2016 - Dec 2016 (6 months)

Sales advisor

H&M

Oct 2011 - Jun 2016 (4 years 9 months)

G

Assistant Manager

G - Star Raw

Apr 2011 - Sep 2011 (6 months)

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