Uros Novakovic

Bid Manager, Global RFx Team

JAGGAER

Sep 2024 - Current (1 year 11 months)

• Capture bid response requirements and qualify deals, in coordinaon with local Sales Heads. • Own customer requirements wring assignments within JAGGAER stakeholders. • Monitor team progress to ensure compliance with deadlines, acon plans, and quality standards. • Provide consultave support on RFP best pracces, including content review for consistency and brand guidelines. • Use CRM tool (Salesforce) to track RFx acvity status and history, reporng periodically on regional acvies. • Proacvely engage with Account Execuves and Account Managers to manage RFx Pipeline. • Collaborate with the Global Bid Management team to enhance RFx response processes and improve win rate.

Central Bid Desk Manager, Global RFx Team

JAGGAER

May 2022 - Sep 2024 (2 years 5 months)

• Assessing technical RFx requirements and Technology Quesonnaires from local Bid Managers/Sales Representaves. • Ensuring RFx content submissions adhere to customer/prospect guidelines and specificaons. • Coordinang melines with the RFx Central Desk team on a per-case basis. • Highlighng customer requirements to the Central Bid Desk team and collaborang with 2nd Tier support. • Culvang business relaonships with internal stakeholders for opmal content management. • Ulizing CRM tools to monitor RFx acvity status, history, and analyze support request volumes. • Partnering with Technical Subject Maer Experts for content reviews and necessary training. • Collaborang with RFx Content Specialists to acquire and enhance RFx response conten

Proposal Specialist, Global RFx Team

JAGGAER

Aug 2020 - May 2022 (1 year 10 months)

• Reviewed RFx documents from local Bid Managers and Sales Representaves to ensure mely and organized compleon.

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Client Success Manager

PathwayPort

May 2020 - Aug 2020 (4 months)

• Achieved 100% customer sasfacon. • Provided comprehensive training and product support. • Conducted targeted voice messaging and soware demos. • Idenfied opportunies for quality improvements and feature enhancements. • Managed account retenon effecvely.

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Business Development Representave

Reflekve

Apr 2019 - Apr 2020 (1 year 1 month)

• Prospected and developed leads through inbound/outbound calls, emails, events, and campaigns. • Conducted soware demos of the Reflekve SaaS plaorm. • Drove growth by generang sales leads that converted into opportunies and closed business. • Formed relaonships with stakeholders from Managers and Directors of HR to C-Level execuves in Fortune 500 and medium-sized organizaons. • Idenfied and developed an in-depth understanding of lead generaon processes and supported markeng acvies. • Generated outreach emails and made cold-calls to penetrate accounts. • Used Salesforce.com to track acvity and update account/contact informaon. • Mentored and trained new hires.

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Proacve Entlements Analyst

NCR Corporaon

Apr 2018 - Jan 2019 (10 months)

• Revenue Assurance: Ensured accurate billing adjustments, opmizing revenue flow. • Entlement Accuracy: Enhanced customer sasfacon by precisely coding all items. • Cost Efficiency: Idenfied improvements in sales, implementaon, and renewals to reduce errors and lower support costs.

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CallOne Operaons Agent, Sears/Kmart Subject Maer Expert

NCR Corporaon

Sep 2015 - Apr 2018 (2 years 8 months)

• Successfully monitored customer ckets and handled daily tasks efficiently.

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Corporate Trainer and Developer

Midwest Development Corporaon

Jan 2015 - Jul 2015 (7 months)

• Achieved consistent success in D2D sales in the greater Chicagoland area, maintaining a minimum of 50 hours/week and securing 10 sales/week.

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Sales Agent

Family Heritage

Oct 2014 - Dec 2014 (3 months)

• Achieved successful B2B sales in Chicago, IL with a commitment of 40+ hours per week.

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