Alaa Essam

Senior Regional Talent Acquisition Specialist

Mico World

Oct 2025 - Current (1 year 2 months)

• Lead full-cycle recruitment activities across multiple regions (EMEA, APAC, and MENA), supporting business expansion and operational growth within fast-paced international environments.
• Partner closely with hiring managers and business leaders to understand workforce needs, define hiring strategies, and deliver top talent aligned with organizational goals.
• Manage end-to-end hiring processes for a wide range of roles including operations, customer support, community management, technical, and corporate functions.
• Build and maintain strong talent pipelines through strategic sourcing methods, headhunting, referrals, social media platforms, and recruitment campaigns.
• Drive recruitment performance by ensuring timely

Senior Talent Acquisition Specialist

IntouchCX

Feb 2025 - Sep 2025 (8 months)

Directed end-to-end talent acquisition strategy across multiple business lines, delivering 75+ hires monthly across contact center, operations, and specialized functions in a high-volume, fast-paced environment. Led and developed a team of recruiters, providing strategic coaching on advanced sourcing methodologies, competency-based assessments, and performance optimization to consistently exceed hiring targets. Acted as a trusted Talent Acquisition Business Partner to senior leadership, aligning workforce planning with business objectives, forecasting hiring demand, and proactively addressing market and capacity challenges. Drove continuous improvement initiatives across the recruitment lifecycle, significantly improving time-to-hire, candi

Talent Acquisition Specialist

Concentrix

Jan 2023 - Feb 2025 (2 years 2 months)

Managed high-volume, end-to-end recruitment for multiple business lines in a fast-paced BPO environment, ensuring timely workforce fulfillment and a high-quality candidate experience.
Workday ATS Management: Tracked candidate pipelines, updated recruitment stages, and maintained accurate data reports to ensure hiring workflow efficiency.
Full-Cycle Recruitment: Handled sourcing, CV screening, phone pre-screening, and candidate coordination for high-volume roles.
Stakeholder Collaboration: Partnered with hiring managers and business stakeholders to define role requirements and deliver qualified talent aligned with business needs.
Onboarding & Integration: Supported the onboarding process, serving as the main point of cont

Recruitment Specialist

Intelcia

Jul 2021 - Jan 2023 (1 year 7 months)

Executed end-to-end recruitment campaigns for diverse functions.
Full-Cycle Hiring: Handled end-to-end recruitment from proactive headhunting to first/final interviews for roles up to middle management.
SAP ATS & Metrics: Managed candidate pipelines, tracked hiring stages, and posted data-driven job ads using SAP SuccessFactors.
Assessment & Selection: Partnered with department heads to design technical interview questions, screen CVs, and administer pre-selection tests.
Onboarding & Legal: Delivered job offers, handled hiring/legal documentation, and facilitated onboarding sessions and fresher follow-ups.
Mobility & Branding: Screened internal applicants for promotions and represented the company at job fairs to bu

Human Resources Generalist

World Trip Deal

Dec 2020 - Jul 2021 (8 months)

Managed day-to-day HR operations within a fast-paced digital and international work environment, supporting employees across multiple functions. Handled core HR processes including onboarding, employee relations, attendance management, and HR documentation to ensure smooth operational workflow. Supported recruitment activities in coordination with the Talent Acquisition team, assisting in sourcing, screening, and onboarding new hires. Maintained employee records and ensured data accuracy within HR systems and internal databases. Assisted in implementing HR policies and procedures while ensuring compliance with company standards and local labor regulations. Acted as a key point of contact for employee inquiries, supporting engagement and mai

Recruitment Specialist

Teleperformance

Oct 2018 - Dec 2020 (2 years 3 months)

Executed full-cycle, KPI-driven recruitment for offshore client accounts, balancing high-volume customer support hiring with middle management placement under strict SLAs.
Oracle ATS & Metrics: Leveraged Oracle ATS to monitor candidate lifecycles, generate hiring reports, and publish performance-targeted job advertisements.
Targeted Sourcing: Designed multi-channel sourcing workflows and conducted direct headhunting to attract specialized talent for diverse offshore accounts.
Selection & Interview Design: Engineered role-specific technical and personal interview matrices with department heads, managing everything from initial phone screens to final evaluations.
Internal Mobility: Spearheaded the evaluation and filtering

Customer Service Representative

Concentrix

Dec 2017 - Oct 2018 (11 months)

Worked as a sales agent for an offshore account called SiriusXM Canada.
We were engaged in selling satellite radios to Canadian customers, enabling them to use these devices in their cars or homes.
Additionally, we focused on upgrading the packages they previously had, accessible through the app, cars, or home radios.

Later, I transitioned to Amazon US as a Product Life Cycle Support agent.
We handled various technical issues related to the purchased devices and collaborated with manufacturers for product returns and customer refunds.
We also coordinated with the post office to address any issues related to service level agreements (SLAs).
Our interactions with customers occurred via chat, phone, or email

Customer Service Representative

Vois

Mar 2016 - Dec 2017 (1 year 10 months)

Handling all the Irish customers' requirements who are working with SMEs (Small and Midsized Businesses) through email or calls, addressing their connection issues and inquiries about mobile pricing.

Customer Service Representative

Teleperformance

Nov 2014 - Mar 2016 (1 year 5 months)

I was employed to manage an offshore account known as Freedom for a Canadian telecommunications company. My responsibilities included handling customer inquiries related to technical issues with mobile internet and the network in general, checking network coverage to determine if the customer was in a covered area, managing all types of billing inquiries, and enhancing customer experience with the use of the mobile app, providing instructions on how they can resolve issues independently.

Additionally, I worked for an off-shore account called Expedia Canada as a Travel Advisor. I assisted customers with finding the best options for flights, generated tickets, and processed refunds for refundable tickets after contacting the airlin

Coordinator

The GrEEK Campus

Dec 2013 - Nov 2014 (1 year)

Let me outline my responsibilities:

- Oversee the successful completion of projects and events.
- Perform specialized tasks.
- Manage a team of staff members.
- Establish relationships with vendors and freelance professionals.

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Alaa Essam

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