Manager, Operations Strategy
Bedroc
Nov 2010 - May 2012 (1 year 7 months)
- Mapped business process from sale to customer feedback - Created ongoing improvement processes to increase CSAT, decrease time from sale to payment, and improve company culture - Managed IT hardware procurement including negotiating discounts, credit terms - Negotiated deals with credit providers & distributors - Extended existing financial processes to be a holistic approach to selling, servicing, and receiving money