David Purdon

Client Services Manager

CXC

Jan 2024 - Current (2 years 10 months)

• Build and maintain strong, long-term client relationships, acting as a trusted advisor by understanding their business needs, goals, and challenges.
• Serve as the primary point of contact for all client inquiries, escalations, and feedback, ensuring swift issue resolution and maintaining high customer satisfaction.
• Collaborate cross-functionally with sales, marketing, and product teams to develop tailored solutions that enhance client engagement, drive revenue growth, and improve retention.
• Analyse key account metrics and performance data to identify trends, optimise customer experience, and proactively address potential challenges.
• Lead and mentor the client services team, implementing best practices to maximis

Team Lead Recruitment Coordination

Rapid

Feb 2022 - Nov 2023 (1 year 10 months)

• Leadership of a team responsible for scheduling hiring manager phone screens, video conferencing and onsite interviews.
• Stakeholder management and influencing managers on interview processes and championing the effective usage of our ATP and scheduling/feedback tools.
• Lead the rollout of new technology tools within the business, provide training and guidance on these tools and coordinate quarterly meetings with our vendors who provide these.
• Facilitate onsite interviews and schedule pre/post-interview debrief meetings across our various office locations.
• Provide management with reporting and metrics on a regular basis showing volumes, coverage plans and utilisation of resources. Provide analytical interpretatio

Senior Onboarding and Data Quality Coordinator

Citi

Jan 2020 - Feb 2022 (2 years 2 months)

• Acting as a senior point of contact within the international onboarding team covering the EMEA region. Using SAP Fieldglass VMS, Workday and Oracle P2P.
• Being the lead point of contact for data quality management within the region including management of the data quality reports and checks. Providing metrics to management on a regular and adhoc basis. Including creation and maintenance of multiple complex excel data checker tracker and charts.
• Lead point of contact for non employee (contractor) external vendors to ensure service levels were maintained and escalations dealt with including managing the teams tracking of pre-employement checks and acting as a validation checker on these.
• Helped interview, train and onboa

EMEA Staffing Office Tech Onboarding Lead

Citi

Sep 2017 - Jan 2020 (2 years 5 months)

• Leading a team of onborders supporting the EMEA region including regular one-one development conversations, training plans and appraisals.
• Expert in using SAP Fieldglass VMS (Vendor Management System), Workday, Oracle P2P and Microsoft office suite Excel, Word and Powerpoint and G-Suite.
• Managing and coordinating the rollout of new technology tools ensuring training was completed. Including enhancement rollouts of non-employee contractor management tools namely Fieldglass and - Oracle based. Experience with some WorkDay integrations.
• Working closely with other global team managers to resolve any compliance or regulatory issues.
• Carry out workload and workforce management across the international team to ensure

Senior Business Analyst

Citi

Apr 2014 - Sep 2017 (3 years 6 months)

• Senior Business Analyst within the EMEA Staffing Office team
• Acting as an HR onboarding specialist for non employees (contractors) within the region.
• Working within strict timeframes and SLAs to ensure business continuity for high profile high demand areas of the bank.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Remained knowledgeable in latest guidelines and best practices to ensure delivery of regulatory compliant service.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Actioning quick turnaround onboarding and offboarding requests to ensure business integrity

Tutor

Belfast Cookery School

Sep 2013 - Nov 2015 (2 years 3 months)

Tutor in Belfast Cookery School delivering face to face direction on general baking, cupcake decorating and sugarcraft.
- Direct pupil engagement, feedback delivery and one to one instruction.
- Lesson plan development.
- Produce procurement and delivery.

Business Analyst

Citi

Sep 2008 - Mar 2014 (5 years 7 months)

• Financial Billing and Non Employee Management Analyst within the CTI EMEA Business Office
• Managing the billing and chargeback of the internal telephony and tech infrastructure invoices from external suppliers.
• Maintaining the internal chargeback process for data quality and accuracy ensuring all costs are accrued.
• Consolidation of vendor statement of accounts.
• Overseeing the hiring and creation of systems profiles for non employees (contractors).

Logistics Business Analyst

Citi

Jan 2008 - Sep 2008 (9 months)

• Procurement of software licences and hardware via Oracle P2P catalogues.
• Managing the approval process for financial approval of licences.
• Reassigning unused licences.
• Compiling reports for reconciliation and internal chargeback of software licences.

Administrator for Probation Board

Northern Ireland Civil Service

Nov 2007 - Jan 2008 (3 months)

• Working on the Northern Ireland Court Management System keeping criminal records and details of statements up to date.
• Dealing with telephone enquiries.
• Experience of the Northern Ireland Court System and legal system.
• Working towards deadlines to provide accurate copies of typed police and witness statements for use in the High Courts.
• Advanced experience with MS Word, MS Excel, MS Outlook and PIMS (Northern Ireland Court Management System), Audio Typing, Copy Typing and Data Entry.

Programme Coordinator for New Revenue Solutions

Belfast Telegraph

Jan 2007 - Oct 2007 (10 months)

• I was resonsible for overseeing 3 seperate advertising initiatives for the Belfast Telegraph bringing in huge profits reaching into many hundreds of thousands of pounds.
• Managing their vast contact list of thousands of clients and organising their conferences province wide.
• This role also gave me a lot of experience in event management and organising large conferences for advertising clients. Which in turn allowed me to gain a lot of client relationship building skills.

Sales Associate

Next Group PLC

Sep 2006 - Jan 2007 (5 months)

Work as part of a team on the sales floor serving customers and helping customers with queries. Also experienced in retailing and dealing with customer complaints.

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David Purdon

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