Marketing Expert
Facebook
Apr 2016 - Apr 2018 (2 years 1 month)
My role as Marketing Expert * Grow revenue, education and solution adoption with Agencies and Partners * Help drive SMB client strategy, continuous improvement and knowledge sharing initiatives * Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues * Gather agency and partner feedback to enhance ad products and the customer experience * Deliver consultative support and up-to-date education on our Facebook products * Optimize campaigns and identify programmatic ways to do this at scale * Analyse data to identify trends to enhance our customer support processes and improve team efficiency * Communicate clearly the progress of monthly/q