I
ISABELLA TANGARIFE
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Project Analyst at Vinali • Bogotá, Cundinamarca
Cundinamarca, Colombia
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Résumé
Jobs
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- L-Logistics coordinatorLSS STAFFINGMay 2021 - Dec 2023 (2 years 8 months)Worked at the track and trace Team, my responsibilities are, and not limited to following up on orders that have accounting issues and resolving them, rearranging and recalculating invoices, quoting and booking new services that improve the quality of the delivery chain, making sure that orders get on time at destination. Requires a lot of attention to details.
Customer RepresentativeOne linkJun 2020 - May 2021 (1 year)Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions efficiently. Handle a high volume of inbound and outbound calls while maintaining a professional and courteous demeanor. Identify customer needs and provide accurate information regarding products, services, and company policies. Process orders, returns, refunds, and account updates accurately and promptly. Document customer interactions, complaints, and resolutions in the system for future reference. Follow call scripts and company guidelines to ensure consistent and high-quality service. Collaborate with other departments to escalate complex issues and ensure customer satisfaction. Meet performance metrics, including call handling time,- VProject AnalystVinali GroupAs the Maintenance/ Logistics supervisor., I am responsible for managing the fleet, ensuring all licenses and certifications are compliant (MCP, CARB, UCR, CSLB, among others). I monitor essential services for each vehicle and machine, including oil changes, BIT inspections, DOT compliance, dielectric testing, etc. I schedule preventive maintenance with both external mechanic shops and in-house teams. I oversee the GPS service and its associated software to track and analyze data. Additionally, I generate and analyze productivity reports to assess fleet performance at the maintenance level. I also conduct audits from a maintenance and workplace safety perspective. Managing the control of the JSAs and internal audits. Managing accounting asp
- Team leaderConcentrixEffectively addressing customer escalation, overseeing that agent adhere to operational metrics, ensuring a better future for the career they could have at the company. making sure that everyone in the team had needs met.were key aspects of managing the team. This involved conducting one-on-one sessions to ensure clarity regarding goals, providing agents with the necessary tools and optimal support for their tasks. Additionally, consistent follow-ups on everyone's progress were conducted, accompanied by constructive feedback aimed at improving commitment to customer relationships and enhancing overall engagement.
Education
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- ddiploma
- BAR MANAGEMENT AND MIXOLOGYPolitécnico Internacional
- Excel and Power BIEAN University
- BACHELORPolitécnico Grancolombiano