Lloyd Bathan
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Global Head of Talent Acquisition - Player Engagement
Metro Manila, Philippines
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Global Head of Talent Acquisition - Player EngagementKeywords StudiosApr 2023 - Current (3 years 6 months)Oversees and leads the strategic planning, development, implementation, organization, and control of all facets of Talent Acquisition across different countries in Asia Pacific, Europe and North America.
Engages with Senior Leaders in the specific Service line to align processes related to
attracting quality talent for the success of their respective groups.
Empowers respective team members in the different Talent Acquisition functions and tasks.
Drives for the efficient and expedient fulfillment of hiring requirements as derived from capacity needs of the service line.- Head of Talent AcquisitionReed Elsevier PhilippinesNov 2021 - May 2023 (1 year 7 months)Primary function is to handle the Talent Acquisition team. Responsibility will involve heavy recruitment for new transitions, enhance current competency-based and behavioral hiring process, assist in the managing expectations of the business unit stakeholders, use HR metrics to measure service delivery, manage sourcing strategies from staff to executive level of recruitment, supervise budget administration for all talent acquisition initiatives, and propagate use of tools and systems to ensure consistency of programs across all organization.
• Responsible for effectively implementing talent acquisition processes, procedures and strategies across multiple functions to ensure profitability and business growth
• Develops & executes i - Talent Acquisition ConsultantReed Elsevier PhilippinesMay 2021 - Oct 2021 (6 months)Executive Search Recruitment
Special Projects and Interim Head of Talent Acquisition - Talent Acquisition DirectorSutherlandSep 2019 - Sep 2020 (1 year 1 month)
- Head of Talent AcquisitionHome Credit PhilippinesSep 2017 - May 2019 (1 year 9 months)Head of Talent Acquisition; overall responsible for Sourcing, Recruitment & Branding initiatives across Home Credit Philippines (more than 15 offices and 3 corporate sites).
Identifies effective sourcing mediums and improves Recruitment processes & tools to achieve hiring goals
Conducts performance management and measurement with the team of highly experienced Managers, Team Leaders, Specialists, Operators, and agents to achieve optimum performance level (70 FTEs running)
Serves as a guide in conducting market and competitor analysis
Own annual recruitment profit and loss management planning (ROI)
Align Home Credit Philippines with Global Home Credit practices
Conduct annual - Senior Manager, HR Talent AcquisitionSitelSep 2015 - Sep 2017 (2 years 1 month)Leads the PH Talent Acquisition Team accountable for filling Non-Agent positions for sites in Manila, Baguio, Tarlac and Palawan; including Corporate and Executive-level positions for Operations and support departments
Partners with Hiring Managers in identifying timelines and resources based on hiring capacity
Managers and reviews the performance of vendor partners
Initiates Sourcing activities targeted to attract specific profiles to meet the business demand
crafts job descriptions and hiring profiles for new positions
Partners with Compensation & Benefits in job pricing new and existing positions based on market data
Generates recruitment reports and analyzes data to address sourcing - Country Recruitment Managerarvato UKMay 2014 - Sep 2015 (1 year 5 months)Heads Recruitment & Sourcing for both Volume, Support & Leadership and IT positions Serves as Primary Liaison between senior Leadership team and Recruitment
Oversees and leads the strategic planning, development, implementation, organization, and control of all facets of Recruitment.
Engages with senior leaders of various groups to align processes related to attracting quality talent for the success of their respective groups.
Oversees the activities of Recruitment site heads, Supervisors, Specialists, and Assistants and ensures the timely accomplishment of deliverables.
Empowers respective team members in the different recruitment functions and tasks.
Drives for the efficient and e - Talent Acquisition ManagerTelus International Philippines IncApr 2010 - May 2014 (4 years 2 months)Heads Talent Acquisition’s external and internal Volume Hiring requirements of all TIP sites (BGC, Ortigas and Quezon City)
Heads Recruitment Implementation
Manages Recruitment & Sourcing Officers who supports and supervises leads and each recruitment sites
Sourcing and Branding
Handling Marketing and Branding to source for applicants and hires through different low cost sourcing channels and initiatives
Managing over-all cost per hire
Recruitment
Ensures smooth day to day Recruitment Operations leading to Customer Satisfaction.
Regular Calibration and Strategic Planning with Stakeholders/Clients
Initiated initiatives to ensure quality of hires
Human Res - Senior Team LeadTelus International Philippines IncSep 2006 - Apr 2010 (3 years 8 months)Manages 51 FTEs (49 Tier 1 and 2 Technical Leads)
Assist the Operations Manager with the development, implementation and continuous improvement of the transcription workflow process
Maintain low employee attrition and high morale within the team
Responsible for monitoring and managing the transcription workflow from accessing the file right through to the submission of the final transcribed documents to ensure quality and timeliness
Responsible for ensuring that performance metrics are met and/or exceeded on a consistent basis through continuous monitoring, coaching and counseling of his/her team members on quality, productivity and overall work performance
Regularly report team status - Team LeadICT GroupJul 2005 - Sep 2006 (1 year 3 months)Take a Lead a role in a team consisting 17-20 agents.
Motivate and Coach agents regarding performance (quality sales), attendance, updates and other issues.
Responsible in the Interval Report (sales report every 2 hours) of the whole account/program to be forwarded to the clients abroad.
Trained to manage the dialer of the whole campaign needed in the a day's calling (open, start, recycle, close and suppress all the leads).
Monitor Agents' calls every day (sales and quality).
Monitor stats (daily, weekly and monthly) of the agents.
Sales and quality support
In charge of doing team's scorecard monthly.
Education
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- CColegio San Agustin - MakatiColegio San Agustin MakatiJun 1992 - Jun 2004 (12 years 1 month)
- Bachelor of Business Administration - BBA, Operations Management and SupervisionLyceum of the Philippines University
- CBachelor of Science - BS, Nursing EducationCentro Escolar University Manila