Sergio Franco

Project Manager

Mitratech

Feb 2025 - Current (1 year 4 months)

Technical Program Manager

Verato

May 2022 - Jan 2025 (2 years 9 months)

- Led the deployment of Verato's SaaS healthcare platform, ensuring a comprehensive 360-degree view of patients, consumers and providers by managing Data Pipelines, Analytics solutions and governance processes. - Drove improvements in data quality, accessibility and security while collaborating with data engineers and architects to optimize data models and pipelines. Managed 3 cross-functional teams (Analytics, Data Engineering, AI/ML) using Agile/Scrum frameworks, delivering high-quality products. - Collaborated with Product Managers and Product Owners to maintain and prioritize the product backlog, aligning with business goals and ensuring clear, actionable user stories. - Facilitated backlog planning and refinement events, managed team c

Scrum Master

Vivanuncios

Jan 2020 - Jul 2021 (1 year 7 months)

- Led a web development team, facilitating Scrum events and ensuring adherence to Agile best practices. - Collaborated with Product Owners and stakeholders to gather, define, and prioritize requirements. - Managed backlog refinement, ensuring user stories were well-defined and properly prioritized. - Optimized project planning and execution by implementing metrics to enhance predictability and efficiency. - Technologies: Trello, React Native, JavaScript, AWS.

Lean Digital Transformation Manager

Genpact

Apr 2019 - Nov 2019 (8 months)

- Client: GE Healthcare. - Led process improvement, standardization and control of the Accounts Receivable process. - Acted as a Kaizen Coach and Trainer, identifying problems and driving standardization and productivity enhancements for Billing, Collections and Cash Applications teams. - Led digital transformation projects leveraging Robotic Process Automation (RPA) and Alteryx within Agile/Scrum frameworks, improving operational efficiency and reducing process cycle times. Technologies: Jira, Alteryx, UiPath.

Solutions Architect Manager

Plenumsoft

Sep 2017 - Apr 2019 (1 year 8 months)

- Led the delivery of professional services to clients, including software installation, customer training and co-development of data science projects utilizing Dataiku DSS. - Coordinated Proof of Concepts (POCs) with Dataiku DSS, conducting demos and workshops to highlight platform capabilities and drive client adoption. - Effectively managed client engagements, ensuring successful implementation, timely delivery and customer satisfaction throughout the process. - Supported RFI/RFP processes by showcasing technical capabilities to prospective clients and building relationships with key partners. - Contributed to standardizing implementation processes, supporting organizational growth and scalability. - Technologies: Microsoft Project, Trel

Project Manager

Accenture

Jan 2014 - Sep 2014 (9 months)

- Client: Banorte. - Managed a team of developers for a Web Development Project focused on Banking Dashboards and Reports. - Developed and executed detailed project plans, ensuring alignment with client requirements and business objectives. - Implemented Team Process Software and Personal Process Software methodologies to enhance project tracking, streamline reporting, and improve client communication. - Identified potential risks, developed mitigation strategies, and monitored risk factors throughout the project lifecycle. - Conducted regular reviews to refine processes, optimize team performance, and drive continuous improvement. - Technologies: Microsoft Project, .NET, ASP.NET, VBScript, SQL Server, Power BI.

Delivery Excellence & Industrialization Program Manager

Accenture

Sep 2012 - Sep 2017 (5 years 1 month)

- Led the implementation of Accenture Analytics Tools, Robotic Process Automation, and Chatbots, driving significant automation and efficiency improvements across multiple clients in Mexico. - Managed projects and client expectations through regular meetings, detailed status reports, and proactive stakeholder communication. - Developed strategic roadmaps for process optimization and technology adoption, focusing on cost reduction, continuous improvement, and operational excellence in Monterrey and Mexico Delivery Centers. - Partnered with project managers, business leaders, and clients to define implementation goals, ensuring cross-functional alignment and success. - Provided guidance to Project Managers across 50+ projects, ensuring adhere

SOA Architect

Accenture

Sep 2012 - Dec 2013 (1 year 4 months)

- Client: FEMSA Logistica. - Designed and implemented SOA best practices for application integration. - Collaborated with engineering teams to ensure seamless integration of Oracle-based systems. - Technologies: Java, Oracle SOA Suite, Oracle OTM, Oracle E-Business Suite, Oracle DB.

Service Delivery Manager

Accenture

Jan 2009 - Sep 2012 (3 years 9 months)

- Client: Alestra. - Managed 3 cross-functional teams to provide ongoing support and application maintenance projects. - Developed project plans, ensuring scope, timelines, and risk mitigation. - Ensured SLA compliance in incidents and problems resolution, proactively addressing risks. - Presented service reports to stakeholders, providing insights on performance, incident resolution, and project status. - Led continuous improvement initiatives, optimizing processes and automation. - Supported senior management in budgeting, cost control, and billing for financial accuracy. - Technologies: Microsoft Project, Java, Siebel CRM, Kenan, Doc1, Tibco, Amdocs/Cramer.

Application Development Team Lead

Accenture

Jun 2006 - Dec 2008 (2 years 7 months)

Client: Alestra. - Led a team of software engineers implementing Service-Oriented Architecture (SOA) best practices for application integration, delivering high-quality solutions. - Technologies: Java, Vitria Middleware, Tibco.

Software Engineer

Accenture

Aug 2002 - May 2006 (3 years 10 months)

- Clients: Alestra and British American Tobacco. - Developed software solutions for telecommunications and tobacco industry clients, focusing on software development, data migration, web applications and reporting. - Technologies: C#, ASP.Net, Java, Siebel CRM, Microsoft Reporting Services, VBScript, JavaScript, PL/SQL, Unix Scripts, Oracle DB, SQL Server.

Software Engineer

Plenumsoft

Mar 2000 - Jul 2001 (1 year 5 months)

Developed software solutions for clients, designing and implementing applications using SQLWindows, Centura Builder and Oracle DB.

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