Graphic Designer / Product Analyst
Rappi
Feb 2022 - Jun 2024 (2 years 5 months)
Collaborated with user analysts to identify key issues within RappiCard, a financial service offered by Rappi, using data analysis and user feedback to drive improvements. Designed infographics, motion graphics, and videos to help RappiCard users resolve common issues, boosting customer satisfaction (CSAT) metrics. Developed visually engaging content using Figma, Adobe After Effects, Illustrator, and Audition, specifically for RappiCard, a fintech product. Created internal communication materials for RappiCard, streamlining user experiences and troubleshooting processes. Worked closely with cross-functional teams to ensure content aligned with RappiCard’s business goals, enhancing its functionality and user engagement. Show less