Christopher Rubin
About
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Customer Support Specialist | Specializes in Customer Success and Support
Ashland, Massachusetts, United States
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Résumé
Jobs
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Customer Excellence RepresentativeRefeynJan 2025 - Current (1 year 9 months)●Serve as the primary point of contact for customer inquiries and complaints, ensuring timely response and effective resolutions. ●Collaborate with various departments, including Sales, Field Service, Operations, Logistics, and Finance, to address customers' needs, resolve issues, and contribute to cross-functional projects. ●Maintain detailed and accurate records of customer interactions in CRM, ERP, and Sharepoint systems. ●Provide accurate information on our customer's products, services, and procedures. ●Process onboarding requests, returns, orders, and exchanges to support the order-to-cash process.- Customer Support SpecialistBioProcure, LLCJan 2021 - Oct 2024 (3 years 10 months)● Provides customer service to our client base via email and phone support. ● Develops and maintains relationships with clients and vendors through friendly, effective, and timely communication. ● Researches, resolves, and follows up on customer issues in a timely manner. ● Accurately completes credit applications, tax exemption forms and return authorizations. ● Receives help tickets and assigns them to the appropriate department or person. ● Creates, updates, and maintains case records in our ticketing system. Show less
- Inbound Customer Support SpecialistCharles River LaboratoriesDec 2019 - Dec 2020 (1 year 1 month)• Qualified new leads and worked cross-functionally with Sales Specialists to streamline the sales inquiry process
• Neutralized escalated concerns utilizing active listening skills to identify specific needs and identify viable options to increase customer retention
• Strengthened brand awareness by demonstrating exceptional product knowledge to educate customers on company processes and offerings to optimize customer experience - Senior Installation CoordinatorVerizon ConnectApr 2017 - Dec 2019 (2 years 9 months)• Responsible for managing 20 -30 new and existing business accounts by implementing retention strategy through identifying customer’s specific needs.
• Initiate the first contact with a customer post-sale and follow up with customers post-installation and schedule training sessions with the customer.
• Assisted in the training of new employees to improve overall performance and alignment with company culture
• Negotiated with 3rd party vendors to lower the cost of installation by 25%.
• Providing outstanding customer service to win a Pinnacle Award with Verizon. Show less - Sales Development AssociateEDBJul 2016 - Apr 2017 (10 months)• Promoted company events using email marketing campaigns for the open-source database community for companies such as Cisco, Apple, and Microsoft
• Utilized Salesforce to execute lead generation strategies to convert new and past lead into sales opportunities
• Liaised with businesses and government leads to build awareness of product offerings and communicate their return on investment.
• Facilitated the business proposal process with the marketing and sales departments to new sales opportunities Show less - Business Development RepresentativeSigniantMar 2015 - Jun 2016 (1 year 4 months)• Conducted outbound calls in North America and Europe with potential customers to discover and close sales opportunities.
• Strategically networked to establish connections with C-Level customers; scheduling 25 product demos a month increasing potential sales opportunities. - Associate Physician RecruiterBarton AssociatesJun 2014 - Dec 2014 (7 months)• Developed territory plans by contacting, qualifying and securing healthcare professions for assignments
• Generated 30 of leads with behavioral health providers and community health centers on a monthly/annual basis
• Managed sales database and funnel of prospective clients throughout the sales cycle
• Collaborated with Account Managers and Recruiters - DDirect Sales Representative/Team LeadAug 2013 - Mar 2014 (8 months)• Conducted sales of Verizon’s FIOS throughout densely populated communities
• Achieved top sales representative in 2014 by following best sales practices
• Increased company revenue by $1200 in a single 6-day work week
• Trained and developed 3 new sales hires on services and sales process
Education
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- master, Master’s Degree, MarketingSouthern New Hampshire UniversityJan 2016 - Jan 2019 (3 years 1 month)
- bachelor, Bachelor's Degree, Psychology with a Concentration in Physical Therapy with a Minor in BiologyAssumption CollegeJan 2009 - Jan 2013 (4 years 1 month)
- NNorth Reading PublicNorth Reading PublicJan 2005 - Jan 2009 (4 years 1 month)