Batool Akbar

Senior Technical Program Manager

Salesforce

Feb 2022 - Current (4 years 9 months)

• Spearhead enterprise-wide Zero Trust Security Program leveraging CISA and NIST frameworks to assess 100+ environments, reducing vulnerability detection time by 70% through AI-powered analysis.
• Streamlined audit mapping and compliance workflows by 60% via machine learning automation across security, legal, and governance functions.
• Drove 95% MFA adoption across engineering, product, and business organizations through predictive, AI-optimized rollout strategies.
• Built ML-based forecasting models that identified risks 4–6 weeks in advance, achieving 99% on-time delivery across multi-disciplinary programs.
• Enhanced executive decision-making speed by 50% through real-time dashboards and natural language analytics.

Information Technology Security Specialist

Costco Wholesale

Jan 2019 - Feb 2022 (3 years 2 months)

• Drive enterprise-wide compliance oversight programs across Costco Corporate and International operations, partnering with senior leadership to implement scalable, risk-based frameworks aligned with PCI DSS standards that detect and mitigate regulatory violations and policy breaches.
• Architect and execute strategic roadmaps for Operational Continuity and Disaster Recovery programs, ensuring business resilience across global operations.
• Lead International and Corporate Compliance Program development, establishing governance frameworks, policies, and implementation strategies that ensure regulatory adherence across diverse markets.
• Oversee Identity Access Management (IAM) and Active Directory (AD) Disaster Recovery initi

Cloud Enablement SAP Project Manager

Costco Wholesale

Oct 2017 - Jan 2019 (1 year 4 months)

• Led and facilitated the SAP systems migration to Azure in partnership with Microsoft Development Team.
• Led over $1.5 million SAP implementations projects included Data Volume Management, SAP Solution Manager, ServiceNow CMDB, SOX Compliance, SAP Business Warehouse Upgrade, SAP GRC Fiori and SAP Cloud migration using SAP Project Methodology through all project phases: business process review, gaps analysis, solution readiness, training, and Go-Live Support.
• Implemented a $1 million IT Operation Management Project that impacted the whole of Costco IT Business Process. I worked closely with the customers, partners, and a set of internal cross-functional stakeholders to gather requirements, help define the platform strategy, roa

Program Manager

Costco Wholesale

Jan 2017 - Jan 2022 (5 years 1 month)

Directed security and compliance programs for corporate and international operations, encompassing PCI DSS, IAM, Active Directory, and Business Continuity/Disaster Recovery. Managed multi-million-dollar SAP Cloud Enablement initiatives, including GRC, Solution Manager, BW Upgrade, and Cloud Migration. Delivered a $1M IT Operations Management project enhancing IT business process efficiency and compliance oversight. Collaborated with cross-functional teams across InfoSec, Networking, Cloud, and Infrastructure to ensure alignment with corporate security objectives and delivery timelines.

SAP Ariba Project Manager

Puget Sound Energy

Aug 2016 - Oct 2017 (1 year 3 months)

• SAP Ariba (eProcurement) IT Project Manager responsible for planning and delivery of P2P, Sourcing, Contracts, Spend Visibility and SIPM. Managed multiple modules requirements-gathering rollout, training, testing and operational activities. Project planning using agile methodology, direct escalations and budget management.
• Maintaining a catalog of risk, issues, actions and decision and ensuring closure in timely manner. Provided regular status reports and ran daily scrum stand-ups. Project support for technical/functional requirements (Catalog / Supplier Enablement). Closely worked with business analyst and organizational management team to create test cases and process improvement plan.

Healthcare Implementation Project Manager

Elekta

Sep 2014 - Jan 2016 (1 year 5 months)

• Healthcare Implementation Project Manager responsible for planning, delivery and implementation of cancer treatment technologies at clinics and hospitals nationwide.
• Responsibilities included running kick-off meetings, setting expectations with the client on delivery and implementation schedules. Worked with key stakeholders and vendors to establish project goals/objectives and monitored progress throughout the year. Managed simultaneous high-profile projects, in excess of 10 at a time, ensuring delivery of goods, management and coordination of install and product training. Managed customer relationship, acted as the single point for escalations for project delays, installs, product issues and training. Used
• Salesforce for r

SAP Specialist

Bradson Consulting

Jan 2014 - Jan 2017 (3 years 1 month)

Led end-to-end implementation of SAP Ariba (P2P, Sourcing, Contracts, SIPM) using agile delivery frameworks; managed requirements, testing, and supplier enablement. Oversaw a $5M healthcare technology portfolio, deploying advanced oncology treatment systems nationwide. Directed 6–8 concurrent projects, ensuring timely delivery, customer readiness, and revenue accuracy through Salesforce CRM. Provided executive reporting and governance updates, driving accountability and operational consistency across programs.

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Senior Project Manager

Third Eye Vision Security Systems

Jan 2006 - Jan 2014 (8 years 1 month)

• Delivered and coordinated $2M+ surveillance and security projects across mid-sized organizations, including high-end hotel groups and commercial enterprises, managing multiple concurrent initiatives from planning through deployment.
• Oversaw end-to-end project lifecycle—solution design, resource planning, vendor performance analysis via SAP, and delivery execution—ensuring compliance with service level agreements and continuous service improvement.
• Drove client satisfaction through hands-on requirements gathering, expectation management, scheduling, procurement, and fulfillment, while maintaining comprehensive issue/risk logs to resolve escalations promptly.
• Partnered with technical teams on hardware selection and soft

Quality Assurance Product Engineer

ALPINE ENGINEERING, INC.

Jan 2005 - Jan 2006 (1 year 1 month)

• Led quality assurance and testing for structural trusses across large-scale manufacturing projects, conducting comprehensive assessments against system specifications and resolving defects through root cause analysis and redesign when necessary.
• Collaborated daily with customers and cross-functional internal teams to ensure on-time delivery of quality-compliant products while maintaining clear communication on project status and technical requirements.
• Developed work instructions and training documentation to standardize quality processes at point-of-manufacture, reducing defects and improving production consistency.
• Evaluated and implemented engineering standards, best practices, and procedures that optimized perform

Engineering Project Manager

Environmental Tectonics Corp

Jan 2003 - Jan 2004 (1 year 1 month)

• Led hardware design and engineering estimations for commercial and government proposals, providing technical expertise that secured competitive bids and contract awards across diverse project portfolios.
• Managed cross-functional teams spanning technical and business disciplines, developing executive-level presentations that secured stakeholder buy-in on project timelines, training strategies, and resource recommendations.
• Drove project execution by aligning teams to business objectives, tracking milestones, and ensuring on-time, on-budget delivery with measurable outcomes and quality standards compliance.
• Designed driving simulator components in AutoCAD per regulatory specifications, conducted manufacturing quality an

Project Team Lead

NASA - National Aeronautics and Space Administration

Jan 2002 - Jan 2003 (1 year 1 month)

• Led microsatellite structural design and integration, producing precision manufacturing drawings in AutoCAD with Finite Element Analysis to ensure structural integrity and performance specifications.
• Established and tracked weekly and monthly targets for drafting and fabrication workflows, ensuring on-schedule delivery and efficient resource allocation across engineering teams.
• Generated product quality performance data and comprehensive reports, presenting technical findings to senior management and customers to drive informed decision-making and stakeholder confidence.

Junior Engineer

Siemens

Jan 2001 - Jan 2003 (2 years 1 month)

• Analyzed and developed superalloy materials for Siemens Material Management, supporting the engineering of high-performance components for power plant applications including superalloys, thermo fluids, and ceramic systems.
• Conducted quality testing, heat transfer analysis, fatigue analysis, and tensile testing under senior engineer guidance to ensure material specifications met rigorous performance and safety standards.
• Built and maintained comprehensive materials knowledge database, enabling efficient knowledge sharing and decision-making across engineering teams.
• Supported project managers in scoping custom solutions engineering initiatives, contributing to project planning, budgeting, and technical feasibility asse

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Batool Akbar

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