Emma Hind

Director, Customer Success Operations

Cloudbeds

Apr 2026 - Current (3 months)

Freelance

Confidential

Nov 2025 - Mar 2026 (5 months)

Consulting engagements for hospitality and technology clients - primarily strategic roadmaps, process redesign and revenue/pricing strategy.

Head of Global Revenue Capability Strategy

IHG Hotels Resorts

Jan 2023 - Mar 2025 (2 years 3 months)

Diversity & Inclusion Board Member - Americas Region

IHG Hotels Resorts

Feb 2021 - Mar 2025 (4 years 2 months)

Appointed to the Americas Regional Board overseeing IHG's Diversity, Equity & Inclusion strategy, driving accountability and governance to support the region's employee resource groups and aligning them with the commercial and employer brand strategies. Concurrently serving as ERG Coach to the Americas region, applying analytics, insights and metrics to develop best practices, resources and support for employee-led initiatives and advocacy for positive change in policy, benefits and CSR efforts.

Director, Global Revenue Strategy

IHG Hotels Resorts

Apr 2018 - Jan 2023 (4 years 10 months)

Accountable for setting the global revenue strategy enablement agenda, ensuring the revenue strategy is interpretable, extensible and scalable across all geographies, regions/business divisions and hotel brands/types, and well supported with appropriate capabilities, business processes, systems and tools. Leading the business strategy input from other corporate functional teams, to support the optimal development of new revenue and reservations capabilities.

Director, Global Business Design - Strategy, Insights & Planning

IHG InterContinental Hotels Group

Jan 2011 - Apr 2018 (7 years 4 months)

Part of the business strategy team within IHG's Global Revenue Management & Property-Based Systems group, focused on the impact to operations of 5000+ hotels and guest service delivery as a result of delivering new organisational and system capabilities related to distribution, reservations, revenue management and hotel operations. Responsible for designing future ways of working, and articulating any new business capabilities needed across the business and by hotels, guests and owners. Accountable for developing the business process design methodology to be used across IHG in re-designing business processes for internal corporate and hotel teams. Through the identification of the proper future owners of new capabilities and processes, resp

Director of Technology Solutions Group EMEA

IHG InterContinental Hotels Group

Mar 2007 - Jan 2011 (3 years 11 months)

Created a regional product management discipline for hotel systems and guest-facing technology, and recruited a team of hospitality professionals within the technology group for IHG's Europe, Middle East & Africa region to partner with the business teams and hotel owners. Consulted to our hotel owners across the region, showing them how to optimise their technology investments and ensuring the vendors delivered appropriately. Developed new processes for requirements management, UAT, version control, vendor management, installer certification, training and deployment. Providing support to hotel owners across Europe, the Middle East & Africa in the selection and implementation of the right technology for their brand, guests and market. Buildi

Business Analyst

IHG InterContinental Hotels Group

May 2005 - Mar 2007 (1 year 11 months)

Revenue Systems Trainer, EMEA

IHG InterContinental Hotels Group

Mar 2003 - May 2005 (2 years 3 months)

Travel Sales

Eurostar

Oct 1999 - Dec 2000 (1 year 3 months)

Travel Sales

Stena Line

Aug 1995 - Aug 1999 (4 years 1 month)

V

Hotel Operations, F&B, Meetings & Events, Banqueting and Revenue Management

Various

May 1995 - Mar 2003 (7 years 11 months)

Various roles held within Queens Moat House Hotels, MacDonald Hotels, Posthouse Hotels and Holiday Inn (IHG) Hotels, including: Hotel Management Rooms Division Management Meeting & Events Management Reservations & Sales Management Revenue Management Operations Management Food & Beverage Operations Banqueting, Meeting & Events Operations

About

Detail

Timeline

Résumé