Mercy Bassey

Most people don't fail at remote work because they aren't smart. They fail because nobody showed them the right skills in the right order. That's exactly why I built Digital Skills Hub Community. I'm Mercy, an Award-Winning Digital Skills Coach, AI Data Annotator & LLM Trainer, and Customer Support Specialist with 5+ years working with global SaaS companies remotely. I don't just teach remote work skills. I live them every single day. What I Do Professionally As an AI Data Annotator & LLM Trainer at Turing: ↳ Annotate text, image, and audio datasets for AI training pipelines ↳ Conduct RLHF evaluations — scoring and ranking model outputs ↳ Identify hallucinations and edge cases that improve model accuracy ↳ Tools: CVAT · Doccano · Label Studio · Greenshot · ShareX · ImageGlass As a Customer Support Specialist: ↳ 96%+ CSAT sustained across high-volume SaaS platforms ↳ 2,000+ global users via Zendesk · HubSpot · Freshdesk · Salesforce ↳ 25% churn reduction · 18% renewal improvement · 40% ticket backlog cut What I Teach Inside Digital Skills Hub Community I built Digital Skills Hub because talented Africans were missing global opportunities not from lack of ability, but lack of direction. I train beginners to become job-ready in: Customer Support & CRM ↳ Email, live chat, and ticket management · Zendesk · HubSpot · Salesforce ↳ How to land your first remote support role from scratch AI Data Annotation ↳ Text, image, and audio labelling · RLHF evaluation · structured AI feedback ↳ Get Hired on Appen and other recommended platforms. Virtual Assistance & Remote Work Systems ↳ How to pitch, win, and manage remote clients professionally Every skill I teach, I use every day — with real companies, real clients, real results. When you learn from me, you learn from someone still in the field. My students land remote roles within weeks not months. Community members earning remotely across Nigeria, Ghana, Kenya, and beyond. 🤝 Three ways we can work together: You want to learn → Join Digital Skills Hub Community You want to hire me → AI Annotation · Customer Support · LLM Evaluation contracts You want to partner → Corporate training and collaboration welcome 🔗 Customer Support Portfolio → https://mercyaustineportfolio.netlify.app/ 🔗 AI Annotation Portfolio → https://mercy-annotation-portfolio-652b5d.netlify.app/ 📩 fmercy456@gmail.com