Rob Haber
About
Detail
VP Customer Success at Fundraise Up
New York, United States
Résumé
Jobs
verified_user
0% verified
VP of Customer SuccessFundraise UpNov 2025 - Current (9 months)- ExpertPrimary Venture PartnersSep 2025 - Current (11 months)As an Expert, I provide strategic advice and guidance to the investment team and founders within the Primary portfolio and broader network. Experts enjoy access to early-stage businesses, emerging trends and technology, and an expanded network of exceptional leaders and resources through a top-tier seed-stage firm. Primary is New York City’s premier early-stage venture firm working alongside founders to build unicorns like Alloy, Alma, Chief, Dandy Electric, Latch, K Health, Stellar Health, Slice, and many more.
- VP of Customer SuccessTriple WhaleMar 2024 - Sep 2025 (1 year 7 months)
- VP Customer SuccessAspireMay 2023 - Feb 2024 (10 months)
- VP Client StrategyAttentiveMar 2020 - Jan 2023 (2 years 11 months)First CS VP hire at Attentive to effectively scale the organization. Grew organization from 35 CS professionals to over 450 and increased revenue by 5X in 2.5 years. Incubated, scaled and spun out Enterprise CS, Support and Implementation. Full accountability over our Commercial CS teams representing 80% of our customer base. - Achieved Gross Logo Retention >93%, NRR >130% - eNPS (Employee NPS) score in mid-60s, well above company average - Built and deployed scalable PLG-oriented motions to successfully manage large books of business and deploy resources effectively - Hired >250 CS professionals over 3 years
- Senior Director of Customer SuccessSplash Now part of CventMay 2018 - Mar 2020 (1 year 11 months)- Recruited to revamp post-sales team as company entered inflection point of growth, increasing customer expectations, and organizational maturity. Tasked with turnaround scenario of department, servicing highly demanding client base. - Achieved highest gross retention in company history (+10 points), while reducing quarterly renewal completion time from +90 days as historically needed to just +12 days. - Rebuilt customer segmentation model and aligned CS team structure, goals, and career path to calibrate rep activities with revenue drivers.
- Director of Customer SuccessContentlyJan 2014 - May 2018 (4 years 5 months)Challenged to single-handedly structure and build out Contently's Customer Success, Account Management, Support, and Implementation functions.
- Senior Account DirectorContently IncMar 2013 - Jan 2014 (11 months)Charged with managing company's relationships with major accounts including five Fortune 100s, as well as over a dozen others.
- Digital StrategistContently IncMay 2012 - Mar 2013 (11 months)
- BCustomer Support & Operations ManagerBondi Digital PublishingFeb 2011 - May 2012 (1 year 4 months)Role focused on customer fulfillment and Support, as well as overall operations internally.
- Team Lead, Consumer SalesLaddersJan 2009 - Jan 2011 (2 years 1 month)Managed a team of 12 inside salespeople upselling career development services.
- Consumer Sales RepresentativeTheLadderscomFeb 2008 - Jan 2009 (1 year)#1 performer on upstart Consumer Sales team; built best practices adopted team-wide.
- HTravel Sales ConsultantHeritage Tours Private TravelMar 2007 - Feb 2008 (1 year)Sold Luxury Tour packages to Travel Agents.
- WEditorial AssistantWW Norton CompanyJan 2005 - Dec 2007 (3 years)
- VP Customer SuccessTriple Whale
Education
verified_user
0% verified
- BA, Creative WritingFranklin Marshall CollegeJan 2001 - Dec 2005 (5 years)
- HHorace Greeley High SchoolHorace Greeley High SchoolJan 1997 - Dec 2001 (5 years)