Poojitha Ketha

HR Manger at GIS Corp USA

Global Infrastructure Services

Jul 2026 - Current (3 months)

US IT Staffing, Recruitment, Vendor Management, Consultant Management, Talent Acquisition, Business Development, Lead Generation, LinkedIn Recruiting, Resume Marketing, Interview Coordination.

Software Engineer

Tech Mahindra

Sep 2021 - Sep 2022 (1 year 1 month)

Provided Jira administration and Confluence support, including user management, project configuration, workflows, screens, fields, permissions, and other administrative tasks. Created and maintained complex Jira workflows using Conditions, Validators, and Post Functions. Configured Scrum and Kanban boards, columns, filters, and reports for sprint management. Built structured JQL queries for issue tracking, searching, reporting, and analysis. Managed Jira users, groups, roles, permissions, and project-level access. Created Jira projects based on business and user requirements. Configured Jira Service Management projects, custom fields, issue types, screens, customer portals, request types, queues, SLA metrics, and automation. Managed Conflue

DevOps Engineer

Tech Mahindra

Sep 2021 - Sep 2022 (1 year 1 month)

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JIRA Administrator

WV Automation Private Limited

Nov 2016 - Sep 2021 (4 years 11 months)

Created and maintained Jira projects, workflows, screen schemes, permission schemes, and notification schemes. Managed Jira users, groups, roles, and project-level permissions. Customized Jira configurations based on project and business requirements. Created team-specific Agile process flows to move tasks through different activities. Worked with Jira add-ons including JSU, Workflow Toolbox, ScriptRunner, Jira Misc Workflow Extensions, and Time Sheet Pro. Performed Jira health checks, re-indexing, integrity checks, performance monitoring, and troubleshooting. Created customized Jira dashboards, filters, and reports for project teams. Managed Confluence spaces, user access, roles, and permissions. Created Confluence macros and prepared Conf

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Jira Administrator

SUNDERLAND PRIVATE LIMITED

May 2016 - Oct 2016 (6 months)

Created and maintained Jira projects, workflows, screen schemes, permission schemes, and notification schemes. Managed Jira users, groups, roles, and project-level permissions. Customized Jira configurations according to project requirements. Performed Jira re-indexing, integrity checks, health checks, and troubleshooting. Created Confluence spaces and provided Confluence user access and roles. Configured Bamboo build and deployment plans. Managed users and group permissions and provided project-level and plan-based permissions. Restarted Tomcat servers through Bamboo plans. Provided operations support and application troubleshooting. Supported code deployment and release activities. Prepared technical documentation.

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Poojitha Ketha

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