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Sergei Markiewicz
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Consumer Goods Portfolio Director at Customertimes, leading global enterprise accounts across the CPG/FMCG sector
Paris, Île-de-France, France
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Portfolio DirectorCustomertimesJan 2022 - Current (4 years 9 months)Own global delivery and portfolio management for the entire CPG/FMCG vertical at Customertimes — overseeing complex, multi-year client engagements and driving strategic growth across one of the company's largest industry portfolios. Responsibilities: - Lead a portfolio of enterprise clients across CPG and FMCG, including brands such as AB InBev, Suntory, Danone, L'Oréal, Orkla, L'Occitane, Moët Hennessy, Johnson & Johnson, Dyson, Bayer, Stada, and Arjo. - Serve as executive sponsor for key accounts, ensuring long-term success, alignment with business goals, and trusted advisory relationships. - Orchestrate global delivery teams and client engagements — from project scoping to governance and scaling. - Drive strategic planning and business d- Professional Services DirectorCustomertimesJan 2019 - Dec 2022 (4 years)Led the implementation function within CT Software, the product division of Customertimes, with a mission to build and scale a vendor consulting capability. My role was to deliver high-end product implementations directly from the vendor side, complementing our partner ecosystem and setting the benchmark for excellence in CT Suite deployments. In parallel, I ensured delivery excellence across enterprise accounts, developed repeatable implementation practices, and built high-performing international teams. Responsibilities: - Retained end-to-end accountability for CT products implementations, with a focus on CT CPG, CT Mobile, CT Orders, CT Vision, and CT Sign. - Launched and scaled a global implementation practice, with a core mission to es
- Engagement ManagerCustomertimesJan 2017 - Dec 2019 (3 years)Led a portfolio of 10 enterprise clients, including global brands such as Danone, Philip Morris International, Nestlé, Takeda and Pharmstandard. Served as the main delivery point of contact, responsible for orchestrating full-cycle CRM initiatives across diverse technical and organizational landscapes. Responsibilities: - Managed cross-functional delivery teams and client relationships, from executive sponsors to operational stakeholders. - Oversaw CRM transformation programs involving Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Platform, CT Products (CT CPG, CT Pharma, CT Mobile), integrations and analytics. - Ensured alignment between client business goals and delivery outcomes through structured governance and proactive c
- CRM Program ManagerNETBYNET HoldingJan 2016 - Dec 2017 (2 years)Led the internal CRM transformation program for one of Russia's leading telecom service providers, focusing on operational efficiency and customer experience across both B2C and B2B segments. Responsibilities: - Oversaw CRM system migration and consolidation to support the full telecom service portfolio, including fixed and wireless internet, telephony, digital TV, and MVNO. - Ensured CRM alignment with sales, service, and support processes for both residential and enterprise clients. - Collaborated with business and IT stakeholders to define CRM requirements and optimize operational flows. - Managed external vendors and internal development teams to deliver functional enhancements and resolve legacy system bottlenecks. - Delivered planning
- Program ManagerBell IntegratorJan 2014 - Dec 2016 (3 years)Led a portfolio of service monitoring (OSS) projects for major telecommunications and digital service providers, overseeing both delivery and product development aspects. Clients: major Tier-1 telecom operators. Responsibilities: - Managed the implementation and evolution of end-to-end monitoring solutions, including a proprietary platform and Zabbix. - Acted as the primary liaison with client-side IT and business stakeholders — from system administrators to department-level executives. - Chaired the product architecture committee, driving technical decision-making and roadmap alignment. - Contributed to pre-sales activities as a production and product representative, supporting solution positioning and client workshops. - Provided regular
- Department ManagerITSCJan 2011 - Dec 2013 (3 years)Built and led the Web Solutions department at ITSC, which primarily served as a key IT service provider to the major national oil & gas company. Delivered enterprise IT projects with a focus on Microsoft and 1C-based platforms, systems integration, and digital workplace solutions. Responsibilities: - Established the department from scratch: team building, delivery processes, and financial management. - Oversaw full project lifecycle — from pre-sales and tender support to implementation, rollout, and ongoing support. - Led delivery of management reporting systems, intranet and workflow platforms, and custom web applications. - Directed integration with corporate ecosystems, including SAP, Oracle, 1C, HP Service Manager, and proprietary solut
- Deputy Department ManagerРепаблика RepublicaJan 2008 - Dec 2009 (2 years)Oversaw internal software development operations, focusing on team coordination, delivery control, and collaboration with business stakeholders.
- Project ManagerNorilsk NickelJan 2007 - Dec 2008 (2 years)Led cross-functional teams delivering internal software and hardware solutions.
- Software EngineerNorilsk NickelJan 2002 - Dec 2007 (6 years)Developed and maintained enterprise applications for corporate users.
Education
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- Diploma (Hons, Information TechnologyMoscow State Open University MSOUJan 2000 - Dec 2006 (7 years)