Jordan Long

Associate Vice President of Software Engineering

Neural Earth

Jul 2024 - Current (2 years 3 months)

At Neural Earth I build products that help us understand our world more intimately. That starts with better data that's delivered seamlessly and quickly leading to insights that help your businesses make better decisions and drive home value.

I lead a growing team of software engineers to build these products and design the architecture which makes them work reliably and quickly. There's little that we're building that isn't transformational, it's exciting and keeps me very busy and intellectually stimulated. Understanding the changing dynamic of risks for any area, property, or asset will become easier with what I'm building. I look forward to being able to share more about it in the months and years to come.

Software Engineer

Everest AI

Jun 2022 - Jan 2024 (1 year 8 months)

- Trained and deployed a Large Language Model (LLM) on Google Cloud’s Vertex AI to extract pertinent data from over 10,000 unstructured emails per day, increasing Everest's application’s ability to parse emails for customers by 200% with a sub 3 second latency

- Created 15k lines of training data using Python to simplify prompt engineering of our custom LLM. This reduced necessary context tokens per request from over 1500 to 70.

- Led Everest Drivers App development and deployment on iOS and Android using React Native, TypeScript, and Firebase leading to better product penetration for 20% of companywide book of business

- Orchestrated integration of Driver App with Everest's backend using Node.js' Express.js

Software Engineer

Nautilus Open Source

Feb 2022 - Jun 2022 (5 months)

• Built a tri-purpose Docker Compose, Docker Swarm and Kubernetes deployment tool and visualizer by expanding its legacy Docker-specific yaml parser to create a centralized and streamlined container service agnostic deployment visualization tool
• Used TypeScript to provide and enforce compile time type safety which ensures errors are corrected at compile time to allow for easier debugging and maintaining of code and a better developer experience
• Retrofitted Redux Toolkits into application by mapping stateful functionality and rewriting functions as reducer slices to update legacy state management to install a single source of truth and to avoid prop drilling enabling better scalability, clearer and easier refactoring, and offer

High School Mathematics Teacher

Uncommon Schools

Sep 2021 - Feb 2022 (6 months)

- Tailored math instruction to meet the unique needs of students with diverse learning disabilities, including ADHD, dyslexia, and autism spectrum disorders.
- Conducted individualized education plans (IEPs) and modified curriculum materials to provide accessible and inclusive learning experiences, resulting in significant academic progress among students.
- Participated in regular IEP meetings with parents and caregivers, ensuring effective communication and a cohesive support system for students with special needs in the math curriculum.

Team Lead

AmeriCorps NCCC

Sep 2020 - Jul 2021 (11 months)

- Led, trained, and lived with a volunteer team of 6-9 Corps Members to volunteer for non-profits, government organizations and faith-based organizations collectively volunteering over 12,000 hours.
- Managed a $31,000 cumulative budget to feed and sustain Corps Members throughout collective ten months of service and to house the team during 20 nights of work-related travel.
- Built relationships with project sponsors to create a harmonious work environment where across various projects our team repaired five homes, supported the vaccination of over 45,000 New Jersians with FEMA and New Jersey local governments, served over 2700 meals with food banks, and beautified an 80 acre camp for people with disabilities

Software Developer

ScaleFactor

Feb 2018 - Jun 2020 (2 years 5 months)

- Created functions in React webapp to output financial reports and insights to csv format for clients, including a predictive budgeting tool.
- Enhanced a newsfeed-style customer homepage by adding features like filters and a messaging interface.
- Developed a custom user flow leveraging the Yodlee API, enabling users to connect with their financial institutions.
- Improved API endpoint latency by 90%.
- Maintained and upgraded multiple frontend microservices.
- Collaborated with the product team to scope out features and set deadlines.
- Wrote unit and integration tests using Jest to ensure code quality and functionality.

Junior Software Engineer

Call

Nov 2016 - Jan 2018 (1 year 3 months)

- Designed and implemented features for a web platform that facilitates the treatment of over 1000 patients monthly in skilled nursing facilities, utilizing ReactJS, GraphQL, and Ruby on Rails.
- Created a medical charting system with React and Ruby on Rails, and developed a pipeline to transfer patient data from charts to a medical billing platform.
- Acted as the 24-hour Engineer on Call on a rotating schedule, ensuring the smooth operation of the web platform, Android application, and desktop video application.

Field Account Manager (Customer Success Manager)

UnitedHealthcare

Mar 2015 - May 2016 (1 year 3 months)

- Managed and maintained relationships for a book of business of over 75 Key Account employer groups amounting to over $150 million in annual healthcare spend and was responsible for servicing and renewing over 20,000 members.
- Led over 75 open enrollment meetings in 2015 to teach organization’s employees how UnitedHealthcare’s plans worked and outlined the nuances and features of their plan so members could easily obtain insurance benefits.
- Designed and organized over 30 wellness plans for employers by setting up on-site events like biometric screenings, organizational trainings and sessions to increase employee satisfaction and decrease absenteeism.
- Effectively leveraged client and broker relationships to renew over 89

Strategic Account Executive Analyst

UnitedHealthcare

Aug 2013 - Feb 2015 (1 year 7 months)

- Developed and presented reporting on claims and utilization for an organization’s health insurance plan and offered solutions using UnitedHealthcare’s products for clients who had between $5 and $100 million in annual healthcare spend.
- Created operational efficiencies so the account managers could effectively renew business across the state to renew over 110% of total membership goals.

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Jordan Long

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