Emerald Frederick, MBA

Senior Project Manager

ICF

Mar 2024 - Current (2 years 6 months)

-Lead delivery of a $6.7M, four-year utility energy efficiency program, overseeing contract execution, financial performance, and operational success through 2027. -Manage forecasting, budgeting, invoicing, KPI reporting, and financial analysis to support executive and client decision-making. -Coordinate cross-functional teams across engineering, finance, marketing, outreach, subcontractors, and client stakeholders to achieve contractual objectives. -Develop forecasting models, KPI dashboards, pipeline tracking tools, and reporting systems that improve operational visibility and decision-making. -Present program performance, forecasts, risks, and strategic recommendations to executive leadership and utility clients. -Drive contract complian

Program Support Specialist

ICF

Jul 2022 - Mar 2024 (1 year 9 months)

-Managed day-to-day operations for a utility energy efficiency portfolio, coordinating projects, contractors, and client deliverables. -Served as Interim Program Manager, leading operations, stakeholder communication, and program execution during leadership transition. -Developed standardized forecasting workbooks, KPI tracking tools, pipeline reports, and operational processes to improve reporting consistency. -Coordinated invoicing, financial reporting, and executive dashboards supporting contractual performance and business decisions. -Partnered with cross-functional teams to streamline workflows, resolve operational challenges, and deliver high-quality results.

Digital Workforce Coordinator

Esri

Jun 2021 - Jul 2022 (1 year 2 months)

-Collaborated with the management team to optimize workforce staffing and utilization; manage internal staffing movement -Partnered with HR to design hiring, training, and performance tracking workflows that improved new-hire efficiency. -Facilitated internal departmental recruiting processes, including candidate assessment, scheduling, and meeting attendance -Managed reporting within the iCIMS and Sort systems -Managed and improve data workflows related to staffing new hire training, performance, and internal movement Facilitated and monitor interview processes and standards -Conducted analysis to provide reporting, recommendations, and feedback to management related to workforce planning and staffing needs

Global Business Development

Esri

May 2019 - May 2021 (2 years 1 month)

-Led onboarding for the Inside Sales team, standardizing documentation and optimizing internal communication processes. -Refined the Handbook and other pertinent documents for Inside Sales as appropriate -Resolved customer inquiries via sales chat and phone queue -Delivered exceptional customer service whilst responding to inbound requests. Administered a high volume of outbound calls and emails per day -Managed CRM systems (Salesforce) to analyze sales metrics, generate pipeline forecasts, and improve territory coverage.

Retail Strategy Account Coordinator

ChicExecs PR Branding Agency

Oct 2018 - Mar 2019 (6 months)

-Coordinated marketing operations and campaign execution for B2B clients, improving campaign performance through data-driven insights. -Managed internal CRM databases (Salesforce, Pardot, Data.com) to track client activity, orders, and communication history. -Created promotional materials and monthly performance reports for executive leadership.

Retail Strategy (Account Coordinator) Intern

ChicExecs PR Branding Agency

May 2018 - Sep 2018 (5 months)

-B2B Sales -Developed buyer release templates for clients to facilitate buyer conversations -Attained purchase orders for clients through marketing and promotional tactics -Managed internal information using CRM databases (Pardot, Data.com, Salesforce) -Identified prospective buyers by extensive lead research -Collaborated with coordinators and executives to discover more creative outlets

Department Manager

Stater Bros Markets

Apr 2013 - Oct 2018 (5 years 7 months)

- Coordinated and delegated all tasks in department to ensure conditions were maintained - Maintained a labor budget of 22.3% of sales when creating schedules weekly - Oversaw the training of all new employees - Delivered exceptional customer service - Managed and controlled inventory levels throughout the department

Emerald Frederick, MBA

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