Carla Gabriela Zavala Gómez.

Customer Support Engineer –NOC Engineer

Oracle

Mar 2023 - Apr 2024 (1 year 2 months)

• I offered support and service to customer from different companies regarding the analysis and revision of the configuration of their Oracle OCI console Compute Infrastructure connectivity, Instances status and Virtualization Images. • Provide first-level proactive support for customers • Assist in troubleshooting for all operative and infrastructure incidents • Create and follow Runbooks methodologies to assure system health • Actively monitor and maintain alerts, tickets, SLA, and KPIs • Perform first-triage and incident analysis, collaborate with the technical support team and engineering team as needed.

System Administrator

Salvo Software

Oct 2022 - Feb 2023 (5 months)

• Upgrading, installing, and configuring new hardware and software to meet company objectives. management and installation of active directory in windows server, administration of Windows server infrastructure system, management of EC2 instances in AWS, PowerShell, creating user accounts and performing access control, VPN tunneling implementation. Keeping up to date with advancements and best practices in IT administration • DNS servers, VPN – OpenVPN, troubleshooting (Logical and fiscal).

Customer Service Engineer.

Huawei

Jan 2022 - Sep 2022 (9 months)

• I offered assistance and service to customers regarding the analysis and revision of the configuration of their network equipment in 4G and 3GPP technology. analyzed connections between interfaces from EnodeB to P-GW, S-GW, SGSN. Handled customer queries through ticketing system with SLA load (Packet switching). • MME, HSS, SGW/PGW, EnoodeB, Monitoring alarms, Wireshark, configuration equipment, troubleshooting. • Information technology infrastructure library (ITIL)

C

Field service engineer

CEDSA Best

May 2021 - Jan 2022 (9 months)

• Configure and installing Wireless links (Ubiquiti, NetPoint) • Installing Fiber optics (FTTH), OLT, ONT • Maintenance of towers and antennas, I worked on site in the installation of equipmet such as switches (Cisco catalist), Routers (Mikrotik, cisco) Enterprise server hardware (Install, Configure and Maintain) Rack Servers, protocol implementations. (STP, TCP / IP SSL , SFTP, SNMP, ICMP), troubleshouting (Logical and fisical)

Carla Gabriela Zavala Gómez.

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