Efficient and driven Customer Onboarding and Success Manager, experienced and trained in SaaS and E-Commerce, with a background in Engineering. Passionate about making clients and customers happy by ensuring high professional standards and building long lasting relationships. Experienced in all stages of Client Escalation Management, Customer Relationship Management and various phases in the Operations field. Successful management and handling of international A-Grade-clients and suppliers, combined with wide knowledge of Claim Management and Quality Management, while working multi-lingual in two different countries.
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Jobs
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Customer Success Manager
Docebo
Mar 2023 - Current(3 years 8 months)
Onboarding & Implementation Manager
Papaya Global
May 2022 - Nov 2022(7 months)
Senior Manager Customer Operations
Uberall
Jul 2021 - Jan 2022(7 months)
Customer Operations Manager
Uberall
Sep 2019 - Jul 2021(1 year 11 months)
Quality Management
home24 SE
Mar 2017 - Sep 2019(2 years 7 months)
Junior Manager Customer Claims
home24 SE
Sep 2016 - Mar 2017(7 months)
Quality Management Customer Operations
fashion4home GmbH
May 2015 - Sep 2016(1 year 5 months)
Education
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Technische Hochschule Wildau — Bachelor of Engineering - BE, Logistics, Materials, and Supply Chain Management