Juan Miguel Melendez

Bilingual (English-Spanish) Virtual Assistant with over two years of experience in digital marketing, lead generation, and customer support. Skilled in providing remote administrative and technical support, managing communications, and organizing tasks in dynamic digital environments. Proven ability to communicate clearly and empathetically through chat and email in both languages. Tech-savvy, detail-oriented, and experienced in handling client inquiries, troubleshooting issues, and ensuring smooth day-to-day operations in a virtual setting. • Lead Generation & Prospect Research • Data Entry & CRM Management (HubSpot, Salesforce – basic) • Administrative & Virtual Assistance • Email Communication & Scheduling • Market Research & Online Outreach • Microsoft Office & Google Workspace • Process Optimization & Documentation • Technical Understanding - Over 2 years of experience in customer service and technical support area - Floor support and mentor of junior employees - Excellent at back office tasks - High level of English -Great communication and writing skills - Patience and time management.