Lauren O'Gorman

I lead Customer Success and Renewals for the Americas at Smartsheet, where I own retention for one of the company’s largest customer portfolios.

Most retention problems aren’t surprises. They’re patterns that were visible quarters earlier if someone was looking. My work is catching them early, owning the revenue outcomes, and saying what the data points to, even when it’s inconvenient.

I care most about the teams I build, and I’ve scaled scope and complexity while keeping engagement among the highest in the company. As executive co-chair of our women’s resource group, I get to extend that beyond my own org.

I get restless when good thinking sits in a deck instead of becoming something real.