Dan Hickman

Director, Reservations Sales

Auberge Collection

Jan 2024 - Current (2 years 8 months)

- Guided the reservations efforts for new hotels and developments: - Auberge Safari, Tanzania & South Africa - 2026 - The Woodward, Geneva, Switzerland - 2025 - Collegio alla Querce, Florence, Italy - 2025 - The Dunlin, South Carolina, USA - 2024 - Continued growth in revenue booked through the company's reservations teams - 2024 $114M, 20.4% increase YOY - 2025 $120M, 17.1% increase YOY

Area Director of Reservations

Auberge Collection

Dec 2016 - Dec 2023 (7 years 1 month)

Oversaw revenue management and the reservations teams for luxury resorts in the Auberge Resorts Collection: Solage (2016-2023), Calistoga Ranch (2016-2020, lost to fire), Stanly Ranch (2021 to 2023), Inn at Mattei's Tavern (2021 to 2023). Started as Area Director of Revenue in 2017, then transitioned to Area Director of Reservations in 2018. - Guided revenue strategies through the challenges of 2017's Wild Fires in the region and after, resulting in significant RevPAR index growth. - In 2018 guided team to $940K overall revenue growth from the Voice channel, including a 41% increase in revenue booked directly instead of through our overflow partners. - Implemented a Remote Agent Program to alleviate concerns with staffing problems, grew

Revenue Manager

Solage Calistoga

Jun 2008 - Dec 2016 (8 years 7 months)

Managed a team of four reservationists while overseeing all aspects of the award winning 89 room resort's revenue management protocols. Starting in 2013, increased team to 7 reservations agents and added all spa and restaurant reservations to the team's responsibilities. Highlights include: - Seven time nominee for Manager of the Quarter, two time winner (4th Quarter 2009, 2nd Quarter 2015) -Successfully oversaw all revenue, inventory, and distribution changes upon the resort's departure from Auberge Resorts. -Successfully oversaw the rooms, revenue, and reservations implementation of Opera at the resort, switching from Springer Miller. -Successfully implemented a weekly total resort revenue meeting that replaced the resort's weekly manager

Revenue Manager

The Lodge at Bodega Bay

Apr 2007 - Oct 2007 (7 months)

Controlled all aspects of income auditing and yield management for group and transient bookings at an 84 room, AAA Four Diamond awarded property on the Sonoma Coast.

Front Office Manager

The Lodge at Bodega Bay

Oct 2001 - Mar 2007 (5 years 6 months)

Managed all front desk staff, reservationists, bell staff, night audit, and security at an 84 room, AAA Four Diamond awarded property on the Sonoma Coast.

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Tour Director

Grape to Glass Wine Tours

Jul 2000 - Aug 2001 (1 year 2 months)

Served as Tour Director for a startup wine tour company specializing in luxury, educational wine tours of the Napa and Sonoma Valleys. Responsible for all day-to-day operation and image of company.

V

Guest Services Coordinator

Vintners Inn

Oct 1997 - Jun 2000 (2 years 9 months)

Beginning as a part-time Front Desk Employee, moved into the position of Guest Services Coordinator.

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