Adrienne Radan-Lazic
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I create long-term value for organizations from clients and relationships | Director of Customer Success @ Varicent
Ontario, Canada
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Director, Customer Success - EnterpriseVaricentJul 2023 - Current (1 year 10 months)- Director, Customer Success - GrowthVaricentMar 2021 - Jun 2023 (2 years 4 months)
- VSenior Manager, Client SuccessVersapayMar 2020 - Feb 2021 (1 year)
- VClient Success ManagerVersapayApr 2019 - Mar 2020 (1 year)• Partner with Versapay’s largest strategic clients to anticipate, identify, and address their key business and technical concerns in order to secure contract renewals and uncover upsell opportunities • Manage specialized portfolio of clients in the wholesale distribution space, leveraging learnings gained through specialization to quickly build trust and drive maximum value/success • Identify and measure success metrics, share best practices, and provide recommendations to increase usage and adoption of Versapay ARC • Understand and champion my clients’ needs internally, escalating and sharing issues/requests across the various business units within Versapay – Product, Engineering, Implementation, Sales, Support, etc. • Engage with key cli
- NCustomer Success ManagerNudgeaiJul 2018 - Apr 2019 (10 months)• Defined and drove execution of success plans, in conjunction with the customer, to support key business outcomes and milestones • Enabled customer by providing functional expertise and guidance on relevant best practices • Accelerated product adoption through ongoing education and development of strategic relationships • Proactively engaged customer to ensure retention/prevent churn and grow accounts via web, phone, on-site • Managed broad portfolio of customers with multiple and varied needs, using data to inform custom strategy
- ASAP Project Coordinator, Aecon Centre of Excellence (ACE)Aecon Construction Group IncApr 2016 - Jun 2018 (2 years 3 months)• Identified and led 50+ projects through all phases of the systems development life cycle (SDLC) as part of ongoing improvements to Aecon’s SAP Bedrock Solution • Partnered with stakeholders, both internal and external, to clearly define and understand requirements • Developed and maintained complete project plans with defined objectives and deliverables • Engaged project sponsor, stakeholders, and geographically distributed project team with effective communication and leadership • Worked collaboratively within a matrix organization to identify and address risks and barriers to project success • Leveraged best practices to advance and improve Aecon’s Project Management Information System for the health of the overall portfolio • Ensured c
- TAccount Manager, Digital IntegrationsTHESCORE.COMAug 2014 - Apr 2016 (1 year 9 months)• Directed and oversaw the successful and timely delivery of 200+ digital advertising/sponsorship programs – totalling over $5M in value – on theScore app, theScore.com, and theScore eSports app • Maintained strong relationships and engaged with all relevant internal teams, as well as various levels of external stakeholders (via email, in person, and by phone) • Developed and utilized theScore’s project management systems to log, process, and issue all contracts and change requests in meeting the client’s campaign needs • Created project plans and compiled/organized all needed materials for successful execution by deadline • Identified, analyzed, and addressed any potential risks in order to minimize setbacks • Executed all aspects of proje
- TAccount Coordinator, Digital IntegrationsTHESCORE.COMJun 2013 - Aug 2014 (1 year 3 months)• Executed and managed 100+ advertising campaigns on theScore using proven account and project management tools • Liaised between the sales, ad operations, development, and content teams to ensure campaign success • Assisted the sales team in developing proposals by creating sponsorship packages and researching/interpreting key statistics
Education
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- UMaster of Arts (M.A.) Candidate, Bioethics/Medical EthicsUniversit de MontralJan 2010 - Jan 2013 (3 years 1 month)
- Bachelor of Arts (B.A.) - Honors, Philosophy and FrenchWestern UniversityJan 2006 - Jan 2010 (4 years 1 month)
- COSSD, DanceCawthra Park SS
Projects
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