Carmen Harbuck
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RN Clinical Supervisor at AdventHealth
Largo, Florida, United States
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Real Estate AgentBerkshire Hathaway HomeServicesJul 2024 - Current (2 years 1 month)- Real Estate AgentExp RealtyMar 2024 - Jul 2024 (5 months)
- Registered Nurse SupervisorBaycare Health SystemDec 2022 - Current (3 years 8 months)Lead weekly case conferences with a multidisciplinary team to review patient admissions, recertifications, and discharges, ensuring comprehensive care planning. Compiled and submitted critical reports to ensure regulatory compliance, improve operational efficiency, and support quality improvement initiatives. Managed and supervised clinical staff, providing guidance and oversight on patient care delivery, ensuring adherence to clinical best practices and optimizing patient outcomes. Collaborated with clinicians, physicians, and referral sources to reduce hospital readmissions by proactively clarifying and coordinating patient orders and care plans.
- Clinical Team LeadEnhabit Home Health & HospiceJun 2021 - Dec 2022 (1 year 7 months)• Evaluation, delegation, and supervision of clinical staff delivering direct patient care • Participated in weekly case conference, for over 125 patients, reviewed recertifications and discharges with the multidisciplinary team • Ensured each patient’s plan of care was individualized, appropriate, and implemented • Prevented hospital readmission by collaborating and clarifying orders with physicians and referral sources • Audited clinical staff to ensure clinical processes, policies are followed to ensure accurate, timely documentation per federal regulations • Conducted patient visits as needed Show less
- RN REMOTE CALL CENTER TRIAGEOptumJul 2020 - Jun 2021 (1 year)Provided triage services to TRICARE beneficiaries via phone, web chat, and video conferencing, effectively managing up to 50 cases per shift, spanning pediatric to geriatric populations. Assessed, prioritized, and triaged health concerns, identifying gaps in care and facilitating timely referrals to emergency departments when necessary. Educated beneficiaries on utilization management, empowering informed healthcare decisions and promoting efficient use of healthcare resources.
- RN TRANSITIONAL CARE UNITAdventHealthFeb 2020 - Jun 2021 (1 year 5 months)• Charge nurse managing unit responsibilities and patient concerns • Provided a high level of assessment/nursing skill for a large variety of patients and acuity levels • Worked as a team with other nurses to manage patient flow and staffing • Provided patients with pertinent inpatient education and discharge teaching, including medication, disease process, diet, and exercise.
- REGISTERED NURSE CLINICAL SUPERVISORAdventHealthJun 2019 - Feb 2020 (9 months)• Evaluation, delegation, and supervision of clinical staff delivering direct patient care • Conducted weekly case conference to review recertification and discharges with the multidisciplinary team • Ensure each patient’s plan of care is individualized, appropriate, and implemented • Prevented hospital readmission by collaborating and clarifying orders with physicians and referral sources • Audit clinical staff to ensure clinical processes, policies were followed to ensure accurate, timely documentation per federal regulations • Conducted patient visits as needed Show less
- RN Market Clinical ManagerChenMedJun 2017 - Mar 2019 (1 year 10 months)• Ensured clinical processes, policies and procedures were adhered to by preforming monthly quality audits in all six centers. Under my directions scores improved by 20 points. • Utilized identified deficiencies to create individualized training and education plans • In collaboration with center manager, provided HEDIS measure education to center staff and patients. • Provided oversite to over 35 individual clinical staff members • Collaborated with the interdisciplinary team to evaluate and address issue pertaining to quality of care, patient safety, patient satisfaction and communication • Routinely administered per-employment testing, skills assessments and conducted interviews • Coordinated clinical staffing for six centers • Implemente
- Registered Nurse Client Services Clinical Account LiaisonCareCentrixJun 2015 - Mar 2017 (1 year 10 months)Review grievance or complaints for validity, perform root cause analysis, and assisted complainants with successful resolution of concern Collaborated and coordinated with major health plans, utilization review nurses, physician offices, medical equipment providers, and home health agencies Advocate for member satisfaction within their health plan RN liaison for Customer Advocacy Team (CAT)
- Registered Nurse Care ManagerHumanaSep 2011 - Jun 2014 (2 years 10 months)• Provided telephonic care management to 125 members, by assessing member needs, creating healthcare goals to maintain or increase members’ overall wellness and quality of life. • Encouraged completion of HEDIS measures and MTM and CMR review. • Managed team's SharePoint site • Super user for internal documentation system; Clinical Guidance Exchange (CGX)
- Registered Nurse CVICUJohns Hopkins All Children's HospitalOct 2007 - Jun 2011 (3 years 9 months)Provide intensive care to infants, toddlers, and adolescents with congenital heart defects Immediate post-operative care from the Cardiovascular Operating Room (CVOR) Extracorporeal Membrane Oxygenation (ECMO) and Berlin Heart patient management Proficient with managing arterial lines, central lines, transducers, and intra-venous medications Assisted with closed and open chest bedside procedures Provided wound care and dressing changes Participated in Unit-based committees, quality assurance programs, and a grant program for patient and family teaching Show less