Alan S.
About
Detail
Head of Technical Customer Success | Web3 CS Leader & Advisor | Validators & Staking Infrastructure
Newcastle upon Tyne, England, United Kingdom
Résumé
Jobs
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Head of Technical Customer SuccessOptimumDec 2025 - Current (10 months)Optimum builds mump2p, an RLNC-based propagation protocol that delivers blocks to Ethereum validators faster.
I lead the technical customer function, owning the institutional partner relationship from first evaluation through to production, and carrying the requirements of the largest staking operators into product and roadmap direction.- Technical Customer Success ManagerDV LabsAug 2023 - Dec 2025 (2 years 5 months)●Creating strategies for customer onboarding journey within Web3 space for DVT.
● Providing customer solutions on integrating DVT within existing architecture.
● Leading customer technical support channels & monitoring solutions.
● Supporting business development opportunities & developer relations.
● Developer relations in blockchain for community/solo staking.
● Breaking down complex blockchain solutions through technical writing, tutorials for external & internal teams.
● Expanding and supporting the web3 staking communities.
● Designing & implementing SLA's, customer support process & run-books on ETH validator security products for enterprise customers.
● Account managing of enterprise web3 cus - Blockchain Node Operations EngineerAnkrMar 2023 - Jul 2023 (5 months)
- FounderBlockMeadowMar 2022 - Feb 2026 (4 years)BlockMeadow publishes guides and tutorials on blockchain related topics such as Nodes, Validators, Staking & Wallets.
- DevOps/Blockchain Protocol EngineerBlockdaemonNov 2021 - Mar 2023 (1 year 5 months)
- DevOps EngineerEPAM SystemsFeb 2021 - Nov 2021 (10 months)
- Site Reliability EngineerAtom bankJun 2018 - Feb 2021 (2 years 9 months)
- DevOps EngineerDXC TechnologyApr 2017 - Jun 2018 (1 year 3 months)
- DevOps EngineerHewlett Packard EnterpriseAug 2016 - Jun 2018 (1 year 11 months)
- KSRD OperatorKiWi PowerMay 2012 - May 2013 (1 year 1 month)
- TForensic and Micro-biologist assistantTDR TrainingAug 2009 - Sep 2009 (2 months)
Education
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- Master’s Degree, Educational Evaluation and ResearchNewcastle UniversityJan 2015 - Jan 2016 (1 year 1 month)
- Bachelor’s Degree, ComputingUniversity of GreenwichJan 2011 - Jan 2015 (4 years 1 month)
- SHigh School, A-LevelStCuthberts Catholic High SchoolJan 2009 - Jan 2011 (2 years 1 month)Subjects taken: English Language, Art, ICT
- SHigh School, GCSEStCuthberts Catholic High SchoolJan 2004 - Jan 2009 (5 years 1 month)
Projects (professional or personal)
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- AAn investigation into the use of technology within Education, using data analysis and visualization to build a decisionMay 2015 - Current (11 years 5 months)The report aim was to study the use technology and data analysis within education. The use of decision support system (DSS) within organisations and how they are used especially in educational environment are studied. The report will show the adaptation of these studies into the development of the system using the chosen methodology. This report will walk through the necessary planning of the system and how it came into solving the problem of creating a system that can be used to assist in making decisions. Furthermore the report focuses on using various techniques to capture client requirements before the development and how the system expanded during the progression of the project. The report showcase the iterative development of a decisi