Isabella Robledo
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Salesforce Administrator
Los Angeles, California, United States
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Salesforce AdministratorSafe Families for ChildrenNov 2025 - Current (1 year)- Served as senior in-house Salesforce admin supporting Finance, Fundraising, and all National Chapter Directors in a complex production org connected to Funraise and Fundeasy. - Used Apsona to create end of year Tax Letter Documentation for all donors. - Performed complex audits to identify and weed out integration issues between Funraise and Salesforce. Worked in flows and integration setups to clean up data and flows between systems.- SSenior Salesforce AdministratorNov 2022 - Sep 2024 (1 year 11 months)- Led initiatives in data management and process automation using Salesforce best practices. Implemented CI/CD pipelines and maintained version control through production deployments. - Implemented new workflow processes to support various Customer Service initiatives, including return and refund services, legal compliance for address change management, and distribution of specialty credit cards. - Managed integrations with third-party tools including DocuSign and workflow systems.
- Salesforce DeveloperTherabodyJun 2021 - Nov 2023 (2 years 6 months)- Designed from end to end a user-friendly refund and returns process for customer service representatives to initiate refunds and returns from within Salesforce. - Created Lightning Flows to build automations on Cases, Accounts, Contacts and more - Created and managed custom and standard objects and fields - Managed user creation and management, workflows, process builders, validation rules, and various other custom configurations - Collaborated with implementation partners to integrate between Netsuite and Salesforce so that customer service representatives could initiate and complete a return or refund entirely through Salesforce (previously done between Salesforce and Netsuite). - Built queues and workflows for various teams to improve
- Salesforce DeveloperAHEADJan 2021 - Oct 2021 (10 months)- Wrote automation and enhancements using apex triggers, workflows, email alerts, and process builders - Worked in the Service and Sales Clouds trouble shooting user errors - Onboarded new hires weekly: created new users and contacts. Provisioned permission sets and managed licenses. - Worked in the Service and Sales clouds to target potential enhancements and automation. Wrote detailed changed requests for our team to develop enhancements - Migrated metadata from Integrated and UAT sandboxed to Production using a deployment tool called Copado
- Salesforce DeveloperSunbitJul 2020 - Dec 2020 (6 months)- Solved daily technical problems in Salesforce for a large team of sales people, operation managers, accounting managers, and various other Salesforce users. - Served as the lead for all Salesforce solutions and problems. - Responded to user’s needs by creating custom Salesforce solutions including process builders, validation rules, workflow rules, and more.
- Salesforce DeveloperVertaforeAug 2019 - Jul 2020 (1 year)- Wrote and deployed code in Apex to provide customization and optimization around Parent and Child Cases - Built process builders and workflows connected to Apex Code that facilitated the syncing of positive and negative Opportunity attributes - Wrote and updated Unit Tests so that code could move to production.
- Salesforce DeveloperRevolent GroupJun 2019 - Dec 2021 (2 years 7 months)The Mason Frank Academy is an agency that helped me get my Salesforce certifications and then contracted me out for two years after they trained me. I was paid by them from 2019-2021 and they were responsible for my short-term contracts from 2019-2021.
- Full-stack DeveloperBroadleaf CommerceAug 2018 - Dec 2018 (5 months)• Wrote deployable code using Java, Javascript, HTML, JQuery, Spring, Springboot, and JSON to build out new Microservices to Broadleaf’s web platform.
• Used Git workflows and best practices to integrate my code safely with the larger codebase
• Tested and debugged teammate’s code as part of a thorough peer review process. Used JUnit as a testing framework.
• Collaborated with team members in an Agile workspace - Software DeveloperCCC Intelligent SolutionsJun 2017 - Jun 2018 (1 year 1 month)• Streamlined the customer testing experience for developers by developing a web application from front end to back end using Python, Amazon’s boto3 package, Flask, CSS, and HTML that allows developers to query information from specific session IDs. This is an internal tool that saves engineers about 3 hours of time on average.
• Discovered and fixed bugs using the Python Robot Framework for a service that creates unique user ID’s - Technology InternThe Case FoundationMay 2016 - Jul 2016 (3 months)• Slashed research time for the team’s Impact Investing project by developing a Python program that let employees automatically cross check data from different investment data houses.
• Improved website traffic by 10% by analyzing the usage trends of the Case Foundation Website and presenting my findings in the Quarterly Social Media Trends Report. - Research AssistantThe University of Texas at AustinAug 2015 - May 2016 (10 months)• Increased our study pool by 15% from the previous year by re writing online psychological tests for user friendliness and improving online marketing using various social media platforms.
• Conducted research and reported on trends surrounding the kind of support that mothers and fathers give their adult children. Presented my research at the 2016 College of Natural Sciences Undergraduate Research Forum. Analysis was done using R, PSPP, and SPSS - KGrant Writing InternKids in a New GrooveAug 2015 - Dec 2015 (5 months)• Raised $10,000 for access to music education for kids in foster care by writing a grant to The Burdine Johnson Foundation.
• Collaborated in raising $133,899 at the most lucrative fundraising event in the organization’s history. Wrote thank you notes, decorated goodie bags, made phone calls to donors. In short; did whatever was needed to make the event a success. - UCorazon Clinic VolunteerUTSA Pre-Medical SocietyJan 2013 - Jan 2014 (1 year 1 month)- Interviewed patients at a free clinic that services more than 400+ people seeking care and medication in the San Antonio area - Diagnosed ailments with the supervision of an on-site doctor - Assisted patients in filling out their paperwork and facilitated easier sign-up and check out in the clinic
- HYouth AmbassadorHope Stone Inc.Jan 2012 - Jan 2013 (1 year 1 month)- represented 100+ students at four board meetings and presented ideas for fundraising events and community events - organized and hosted a potluck and performance that 100+ students and their families attended - spoke on KPFT 90.1FM in an interview about the importance of art education in America with the director of Hope Stone (Jane Weiner) - starred in two ESL educational videos - starred in an instructional dance video that is now featured at the Houston Children’s Museum
- Veteran Volunteer TrainerAmigos de las Americas (AMIGOS)Jan 2012 - Jan 2013 (1 year 1 month)- spent a year training over 40 new volunteers for their summer in Latin America with Amigos de las Americas - worked with a team of about six other “veteran volunteers” every Sunday. - created lesson plans for each 5 hour meeting and led group activities and lessons that addressed - - -- leadership, cultural sensitivity, and problem-solving.
- International VolunteerAmigos de las Americas (AMIGOS)Jan 2012 - Jan 2013 (1 year 1 month)- spent 8 weeks in the Dominican Republic in a small, rural town. I lived with a host family and one other American volunteer. Our goal there was to get the youth of the community involved in sustainable change in their town - With the help of the community we raised funds to buy new baseball equipment and build a dug-out for the baseball field. - led a day camp for the youth of the community, ages 8-12. Our activities and lessons were designed to teach basic hygiene, children’s rights, and environmental conversation.
Education
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- bachelor, Bachelors of Science and Art , Double Major: Computer Science and Human Development (minor in Spanish)The University of Texas at AustinJan 2014 - Jan 2018 (4 years 1 month)