Jennifer Pollentier
About
Detail
Casino Operations Specialist
Malta
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Full-time jobs
Résumé
Jobs
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- CCasino Operations ManagerApr 2026 - Current (6 months)
- AAccount ManagerJan 2025 - Mar 2026 (1 year 3 months)• Delivered eight consecutive months of record growth across multiple markets, with primary focus on the Netherlands and Belgium.
• Managed a portfolio of +45 operators across Europe, Africa, Ontario, and New Zealand, negotiating commercial agreements and driving strategic growth initiatives.
• Developed and executed strategic growth plans with key partners, driving all-time-high GGR performance.
• Client Onboarding & Support: Guiding new clients and ensuring smooth integration of gaming products.
• Managed end-of-month promotional calculations in close collaboration with Finance teams.
• Monitored campaign performance and player behavior to optimize future promotional strategies.
• Forecasted 2026 growth based 
Account ManagerIGPMay 2024 - Jan 2025 (9 months)• Played a key role in launching the commercial operations of the iGamingDeck division.
• Designed and executed promotional roadmaps for operators and game providers.
• Experience handling Curaçao (GCB), Kahnawake (KGC), Tobique (TGL), and Anjouan (AGL) licensed operators including turnkey and white label clients.
• Negotiated commercial terms and secured competitive partnership agreements.
• Led onboarding and technical integration of new operators and providers.
• Collaborated with CRM teams and managed CMS layouts to maximize campaign visibility.
• Analyzed campaign data to continuously optimize promotional performance. Performance Highlights: Successfully grew multiple game providers through tailored promot- CCasino Operations SpecialistApr 2023 - May 2024 (1 year 2 months)• Enabled smooth cooperation between gaming operator, game provider, and platform aggregator.
• Selected premium games to boost company revenue, focusing on strategic launches in the Dutch market.
• Performed thorough testing of video slots and live casino games to meet regulatory requirements, securing certifications before launch.
• Created web content, negotiated exclusive deals, and managed promotions through CMS, collaborating with CRM for execution. - Senior Online croupierEvolutionSep 2021 - Mar 2023 (1 year 7 months)• Hosted various casino games live on camera for global players, ensuring smooth operations by managing game tables and following procedures.
• Engaged with live players in professional conversation while monitoring and reporting any unfair play to the player protection team.
• Mentored and retrained the Dutch team since 2023, enhancing its success rate and contributing to the company's long-term statistics.
Education
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- Ghent University — Bachelor of Arts - BA Applied linguisticsGhent UniversityJan 2019 - Dec 2020 (2 years)
- Ghent University — CriminologieGhent UniversityJan 2018 - Dec 2019 (2 years)