Adrian Beck

Global Vice President, Customer Success, Renewals & Services

Wiz

Mar 2025 - Current (1 year 6 months)

Custodian of $4bn+ TCV. Lead post-Sales at Wiz; a 250+ strong team across TAMs, CEMs, Renewal Managers and Advanced Delivery Architects with dotted line responsibility for PMs and Technical Support. I am driving a complete CS Transformation to set the standard for excellence as Wiz transitions into Google Cloud

Vice President & Head of Customer First EMEA

Okta

Feb 2023 - Feb 2025 (2 years 1 month)

I led the 140-strong Customer First organisation in EMEA and was responsible for everything post-Sales in the region. I was also a member of the EMEA Leadership Team and the Global Customer First Leadership Team. The Customer First organisation at Okta is a global team of over 1000 people, responsible for Deployment and Onboarding, Customer Success, Support, Professional Services, Training and Education and Renewals and Expansion.

Vice President, Global Customer Success & Renewals

Cybereason

Mar 2021 - Jul 2022 (1 year 5 months)

I built CS 2.0 at Cybereason - a world class and comprehensive Customer Success model, covering people, process and technology, including full ownership of renewal and renewal risk. CS 2.0 was a clear and explicit set of internal and external activities, deliverables and outcomes scaled against the 4 tiers of the customer base. This delivers customer outcomes and coverage in a fiscally responsible way. It also allowed me to model global headcount. We created new CSM roles and levels and built a brand new hiring and onboarding process. We created a world class renewal and renewal risk process, allowing us to manage our book of business and forecast retention and growth clearly and accurately, at a minimum 4 quarters out.

Area Vice President, Customer Success

Tanium

Aug 2020 - Feb 2021 (7 months)

I built the global Customer Success team at Tanium from nothing to a team of 70 professionals across 7 countries covering a $440m book of business. It started with the tenacity to pursue Tanium for 10 months, joining as the first person with Customer Success in their title. I proved that CS was needed and mapped a strategic direction for the function and customers that was rapidly adopted. In the course of my 5 years at Tanium we created world class structure for our post Sales delivery, including - An Operating Model - Maturity Assessments - Lifecycles - A suite of One Pagers - Use Case Taxonomies - RACI Models - Benefits Dependency Mapping - Post Sales ROI Process - Executive Business Review process with an extensive library of slide

Vice President, Customer Success

Tanium

Apr 2020 - Aug 2020 (5 months)

Senior Director, Customer Success

Tanium

Dec 2017 - Mar 2020 (2 years 4 months)

Director, Customer Success

Tanium

May 2016 - Dec 2017 (1 year 8 months)

Regional Lead, Security Program Management & Customer Success

Veracode

Dec 2012 - May 2016 (3 years 6 months)

I built the EMEA Services function from the ground up during a period of rapid growth and widespread change. I was responsible for Program Management (High Touch) and Customer Success (Low Touch) in the region. I directly hired 13 individuals and was a key decision maker on a further 5. I brought structure to the function, building and refining resource modelling, QBR delivery, program reporting, renewal tracking, delivery processes and toolkits, internal projects, sales interaction, hiring and people development and many other areas. Externally, I held key Exec level relationships with Veracode's largest EMEA clients, including almost all UK retail banks and Europe's biggest investment banks. I was also proud to represent Veracode at nume

Manager, Deloitte ERS (TMT)

Deloitte

May 2011 - Nov 2012 (1 year 7 months)

Led multi-million pound audit, assurance and advisory engagements across FTSE 100 media organisations, broadcasters and global FMCG multinationals. Interim Head of IT Governance at Royal Mail, defining technology governance processes and tools in the context of huge organisational change and macro challenges. I also developed Enterprise Risk Services' go-to-market strategy, propositions and collateral around mobile payments and Near Field Communications (NFC) specifically

Manager, IT Advisory

KPMG

Sep 2002 - Apr 2011 (8 years 8 months)

I spent nearly 9 years at KPMG IT Advisory Services London, serving clients across telecommunications, media, utilities and tobacco. Highlights include: - Unified Communications rollout at KPMG (10k users, 22 sites), including Cisco Call Manager, IP Phones, Cisco Unified Voicemail, Cisco Softphones and Microsoft Presence. - Global IT security project at BAT - Global Anti Illicit Trade Programme at BAT - Ofcom Metering and Billing assessment at T-Mobile over 3 consecutive years - Revenue investigation for T-Mobile - Sarbanes-Oxley programme at T-Mobile - SAP implementation at Centrica with eventual customer base of 18 million and user base of 18,000 - Financial Reporting Controls project at British Gas Retail (Centrica), reviewing Meterin

Account Management

Nortel Networks

Sep 2000 - Sep 2001 (1 year 1 month)

Account management, proposals and sales to new and established telecoms carriers, including a comprehensive proposal for a brand new £30m pan-European optical network for Teleglobe

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