A
Adnan Muhammad
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Artificial Intelligence, Machine Learning, Data Science
Chicago, Illinois, United States
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Résumé
Jobs
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Senior Pilot Engagement ManagerAmperityJan 2026 - Current (10 months)- Senior Technical Program ManagerVersay SolutionsMar 2024 - Dec 2025 (1 year 10 months)Led the end-to-end delivery of AI-powered customer engagement platforms—including NLU-driven IVR systems and Generative AI-based chatbots—for Tier 1 telecom clients, driving a 100% increase in client revenue through automation of high-frequency support workflows and personalized self-service experiences.
• Acted as the strategic delivery partner and primary point of contact for a $13M ARR enterprise client, orchestrating weekly executive steering committees to communicate delivery progress, escalate risks, and ensure alignment between AI solution roadmaps and evolving business KPIs.
• Directed full project lifecycle—scope definition, resource allocation, budget tracking, and risk management—while ensuring delivery milestones align - Technical Account/Program and Implementation ManagerLevel AIJul 2022 - Mar 2024 (1 year 9 months)Blending human and machine intelligence to transform your customer experience. Managed contact center Artificial Intelligence product implementation for insurance and financial industry clients Solved business cases and extracted valuable insights through data such as customer retention root causes, for implementation clients using NLU (Natural Language Understanding), increasing their customer retention by 20% Implemented the Level AI software which included setting up business case scenarios using NLU, dashboard analytics, and coaching module for contact center employees Responsible for customer success including gathering business and technical requirements from clients, and worked with internal product teams through the agile methodolog
- Digital Solution LeadInspire11Jul 2021 - Jun 2022 (1 year)Account Management, Product Management, building and managing teams in Healthcare Details: - Lead product delivery of a pharmacy mobile app for major healthcare insurance provider -Go-to-market strategy for the pharmacy App highlighting business needs, timelines, and FAQs -Solutioned workstreams, incorporating data science in the planning and execution models - Led enterprise data transformation strategy proposals for financial services, product manufacturing, and entertainment businesses
- College Prep and Career CoachStudyPointJul 2021 - Mar 2022 (9 months)-Expert SAT/ACT Coach -Coach students on college prep- review applications, counsel on college journey and career paths
- ManagerAccentureDec 2019 - Jul 2021 (1 year 8 months)Driving data transformation and analytics strategy, and account management for financial and retail clients. Leading complex IT programs for fortune 500 clients Details:
• Integration Lead overseeing digital strategy and account management for a retail client - Managed 4 product workstreams and approximately $25 million in annual revenues, and sold $2 million of services in first year at a 40% profitability margin by identifying areas of need in account - Worked with Sr. Directors, and VPs to develop program strategy and built teams to run various workstreams - Setup the structure for the executive steering committee report including management attention items and actions along with various highlights from across the program - Worked w - ConsultantAccentureJan 2018 - Dec 2019 (2 years)
- Senior Business AnalystGateway FoundationApr 2017 - Dec 2017 (9 months)- Managed the enterprise data warehouse and performed quality and functionality checks on the both clinical and billing data, and presented analysis to the executive leadership - Conducted root cause analysis to solve business cases using big data, and helped create venture opportunities worth over $10 million - Compiled documents and requirements for enterprise wide IT audits, and facilitated auditors in their functions - Created workflow documents for IT analysts and vendors to perform maintenance and updates related to changes in the medical and billing forms, and data visualization dashboards - Published a new library of processes and guidelines to standardize automated reports generating critical business metrics for clients
- Senior Analytics Specialist- Tech Operations, Analysis and PerformanceDelta Air LinesAug 2016 - Jan 2017 (6 months)• Served as a Analytics consultant to the Reliability Analysis group, and presented various projects to the senior executive leadership
• Proposed the 2017 monthly and year end Operational Difficulty Index (ODI) and Inflight shutdown (IFSD) goals based on statistical analysis to the Managing Director of propulsion engineering (result:3% improvement YOY)
• Conducted root cause analysis for the 757 fleet performance in the LAX and SEA airports, and presented to the General Manager for West coast line maintenance (results: 3 subfleets causing majority of delays during afternoon due to incoming flights from HNL) using SAS Enterprise Guide
• Analyzed improvements due to LED light installments in various aircraft fleets (35% reduct - Senior Information ScientistCaterpillar Inc.Feb 2015 - Jul 2016 (1 year 6 months)-Directed the Global Construction & Infrastructure business unit on evaluating technology, its impact and adoption rate on construction machines(Result: 2% improvement of average sales variance per area dealer net per machine,10% operating profit improvement per machine, 50% customer adoption rate) - Forecasted the impact of increased customer job site production level on parts and services sold by Caterpillar Inc. using multichannel data: Parts store, online orders, Dealer Orders, Over the Counter sales. (Result: $130 million annual revenue growth opportunity if a 5% increase in productivity occurs at North American customer jobsites; Potential ROI: 40%) -Published a new library of processes and guidelines to standardize automated reports
- TGraduate ResearcherThe Institute for Computational Engineering and Sciences (ICES) @University of TexasMay 2012 - Jan 2015 (2 years 9 months)Worked on storm surge, oil spills, and fluid interface computational models. During the tropical cyclone season, our models were amongst the most accurate for predicting storm surges.
- Graduate LecturerThe University of Texas at AustinAug 2011 - May 2012 (10 months)Taught three graduate courses-Engineering dynamics, applied aerodynamics and compressible fluid mechanics helping students better perform. Prepared weekly lectures, conducted office hours to tutor students, developed exam questions, held weekly discussions with professors and graded papers(~ 60 students)
- Engineering Co-opGE Grid SolutionsJan 2010 - Aug 2010 (8 months)Developed and implemented a predictive analytics software using statistical analysis to tackle the manufacturing problems arising from steam turbine bearing repairs. The software reduced higher margins on repairs (by ~40 percent). Administered repair work orders, shipping statements, and bearing repair work in the steam turbine bearing department; Increased work order performance (by ~20 percent). Collaborated with senior management of the steam turbine and generator department in engineering and financial matters; Decreased pending billings (by ~50 percent)
Education
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- master, Master of Science (M.S.) Aerospace Aeronautical and Astronautical/Space EngineeringThe University of Texas at AustinJan 2011 - Jan 2014 (3 years 1 month)
- bachelor, Bachelor of Science (B.S.) Aerospace Aeronautical and Astronautical/Space EngineeringThe University of Texas at AustinJan 2006 - Jan 2011 (5 years 1 month)