Loc Nguyen

Infrastructure / Network Engineer

Collins Aerospace

Apr 2026 - Current (7 months)

Help Desk Administrator

Celtic Bank

Mar 2025 - Current (1 year 8 months)

- Manage Users and Groups via Active Directory - Migrate users to new applications and hardware - Troubleshoot Software/Hardware problems and document unknown issues and their resolution - Prepare Equipment for New Hires, and Lead New Hire Orientations - Collaborate with Systems, Security, and the Network team to work through technical issues and to propose solutions

Linux System Administrator Intern

United Launch Alliance (ULA)

May 2024 - Aug 2024 (4 months)

- Linux System Administration RHEL (Red Hat Enterprise Linux) - Sparked my passion to work with Linux, and build personal Arch Linux Hosts - Interface Regularly with RHEL Systems - Studied how to utilize Ansible, and started a project on setting up servers to utilize Red Hat Ansible Automation to Automate! - Working understanding of Ansible Modules, Playbooks, Inventory Files, and Control/Managed Nodes - Build, Decommission, and Manage RHEL Servers with Red Hat Satellite - Decommission Physical Data Center Equipment - Sparked my interest on HPC's (High Performance Computing) - Launch Lab: Intern Rocket Launch

Information Technology Helpdesk Intern

Nursa

May 2023 - Apr 2024 (1 year)

- Manage and support a range of SaaS applications and IT systems - Experience with Atlassian Jira Helpdesk ticketing system and Confluence Documentation - Finish Projects on Deadline while handling other IT Related Tasks - System Administrator for various SaaS applications including Adobe, Slack, Google Workspace, Jira Service Management, Tableau, Zoom, Salesforce, Firebase, Grammarly, and more! - Monitoring/administration of the network through Ubiquiti UniFi. - Experience with Rippling's MDM and Asset lifecycle tools - Monitor for security threats through SentinelOne - Ensure Systems and Applications are patched - Risk management, migration planning, ITIL reactive workflows, and disaster recovery. - Prepare equipment for New Hires, and Le

Apple Certified Technician

Geek Squad

May 2022 - May 2023 (1 year 1 month)

- Trained and certified by Apple proving I have the necessary technical knowledge in order to succeed as a Technician - Experience Troubleshooting Apple Devices (iPads, iPhones, Airpods, Macs, etc) - Experience with Apple's Global Service Exchange (GSX2), Apple Configurator, HDI Test Agent, and iTunes.

IT Consultation Agent

Geek Squad

May 2022 - May 2023 (1 year 1 month)

- Grow and Utilize Technical Knowledge while offering exceptional customer service skills to solve end user problems - Troubleshoot Software/Hardware Related Problems - User Training on best practices and how to fix their problems in the future - Collaborate as a team to document and solve issues - Geek Squad's USB toolkit MRI BDE, Apple GSX2, and NOVA

Tire Technician

Discount Tire

Jun 2021 - Aug 2021 (3 months)

- Utilize mechanical expertise to troubleshoot and repair problems related to Vehicle Tires - Experience Mounting, Balancing, Tire Patching, and Inventory Management - Work as a team to ensure safety of customer vehicles and to improve turnaround time

Janitor

RBM Building Services

Oct 2020 - May 2021 (8 months)

- Worked with a team to keep the building clean with the Ghostbuster Proton Pack

Information Technology Helpdesk Intern

Executech

Sep 2020 - May 2021 (9 months)

- Provide Technical Support and Assistance to end users. - Troubleshooting technical issues in relation to the Hardware and/or software of a device. - Maintain Equipment through patching - Ran Cables to Access Points

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Loc Nguyen

About

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Behavioral traits