Rachael Rafferty

Rachael Rafferty

About

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Team Lead, Enterprise Account Management
Swindon, England, United Kingdom

Timeline

work
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school
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Résumé

Jobs verified_user 0% verified
  • Roomex
    Team Lead, Enterprise Account Management
    Roomex
    Sep 2024 - Current (2 years 2 months)
  • Roomex
    Account Manager
    Roomex
    Nov 2021 - Current (5 years)
    Roomex is the leading travel and spend management platform for the mobile workforce. Roomex helps you book, manage, pay, and analyse all of your accommodation and expenses in one place - bringing control and visibility into your travel spend.
  • Planet Pursuits
    Travel Operations Manager
    Planet Pursuits
    May 2016 - Oct 2021 (5 years 6 months)
  • Serco
    projects coordinator
    Serco
    Feb 2016 - May 2016 (4 months)
    To coordinate, plan and assist with the programming of the Serco and Stakeholder’s capital works delivery within the Estates Projects Team and ensure the efficient and effective prioritisation of projects with a direct commitment to supporting the work of the Estates Development business stream. To interface with all other business streams and stakeholders as directed.
  • Serco
    Deputy business centre support manager
    Serco
    Mar 2012 - Jan 2016 (3 years 11 months)
    As the Deputy Business Centre Support Manager, I sit within the Facilities Management Team and am responsible for Organic Growth and delivering the travel needs of one of Serco’s external clients.
    This is achieved by motivating my team to deliver an exceptionally high standard of service, delegating tasks to staff as well as managing and monitoring their workload.
    I also take responsibility for all the administrative processes within the office, and set measurable objectives and key performance indicators.

    I actively work with my client to ensure provision of service, introduce and lead new initiatives and ensure the delivery of a complete travel solution that is tailor made to the meet my clients needs. Part of my rol
  • Serco
    travel desk supervisor
    Serco
    Mar 2010 - Mar 2012 (2 years 1 month)
     A full travel service to Dstl personnel
     Ensuring Dstl receives an efficient and competent travel service across all Dstl sites.
     Managing the Travel Team staff and ensuring that they are adequately trained and competent to carry out their duties
     Ensuring that all travel advice on visa’s, passports and other services are up to date and communicated to Dstl.
     Ensuring that the monthly consolidation of Dstl’s GPC credit card is completed within the timescale set.
     Assisting the Service Support Centre Manager in the production of the monthly management information reports
     Responsible for ensuring that the Travel & Transport vision board is updated in a timely manner
     Liaising with internal and e
  • Serco
    Deputy Travel Supervisor
    Serco
    Jul 2005 - Mar 2010 (4 years 9 months)
    Book global travel in accordance with corporate "Travel Policy"

    Receive, open and close bookings through corporate booking system

    Use GDS system "Sabre" to ensure best value for money

    Consolidate fares using various other booking tools

    Process tickets, refund and exchanges using "Sabre"

    Book miscellaneous travel related products i.e. - Hotels, Domestic & European rail, Taxis & Car Hire

    Offer advise and where necessary process visa and passport applications
    Maintain the log for the issue of Medical insurance cards to business travellers

    Raising purchase requests

    Assist Supervisor and rest of the team with daily tasks

    Act as "Deputy" sup
  • Serco
    business travel consultant
    Serco
    Mar 2005 - Jul 2006 (1 year 5 months)
     Book global travel in accordance with AWE “Travel Policy”
     Providing all aspects of travel for the Staff at AWE to include; Surface, Air and Sea modes of transport.
     Compile and issue “Travel Packs” for staff prior to travel
    Stand in for Travel Desk Manager during times of absence
  • Thomas Cook
    Customer Service Manager
    Thomas Cook
    Jan 2001 - Jan 2004 (3 years 1 month)
    Booked global travel using various tour operators, sourcing the best available and most competitive offers

    Arrange Taylor-Made itineraries and specialist holidays

    Offer advise on visa and passport requirements for relevant destinations

    Booked consolidated flights using online GDS system "Flightspan"

    Loading customer details/itinerary's into Thomas Cook system "RIO"

    Processing payment transactions

    Operating the "Foreign Exchange Bureau"  which includes knowledge of local currency's, exchange rates and travellers cheques

    Responsibility of cashing up and running daily reports in the "Foreign Exchange Bureau"  

    Rising to CSM at Cirencester branch
Education verified_user 0% verified
  • K
    Kingsdown
    Kingsdown
    Jan 1993 - Jan 1998 (5 years 1 month)
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