Employee Relations/HR April 2007-Till Date
Responsibilities:
Handle all queries, grievances and escalations from employees and ensure the same is resolved within committed timelines.
Resolve all issues related to new joiners and their queries.
Excellent track record of delivering under pressure in fast paced, time sensitive environments.
Effective communicator at all levels within organization, coordinating and interfacing with different departments to maintain high quality standards
Delivered Induction/Orientation programs, completion of joining formalities & ensuring statutory compliance.
Educating new joiners and increasing awareness on HR policies & procedures.
Organizing training for new joiners and coordinating on schedules
C
Intelenet
Intelenet Global Services
May 2010 - Jan 2017(6 years 9 months)
I
Customer Service Executive
Intelenet
Mar 2005 - Feb 2007(2 years)
Reservation:
Updating the booking status.
Contacting the hotels for the confirmation of the bookings.
Contract Loading:
Loading the contract of the hotels, transfers and tours.
D
Customer Service Executive
Delhi Call Center
Oct 2002 - Apr 2004(1 year 7 months)
Worked for USA, UK and Australian processes
Franklinmint: (US Outbound and Inbound calling process)
Newton: (UK out bound process)
Call Australia: (Australia Outbound process)