Sandra Blazquez

Service Support Specialist

ClickUp

Nov 2022 - Current (3 years 9 months)

Billing Team Lead

Covalen

Jul 2021 - Nov 2022 (1 year 5 months)

- Providing leadership, guidance, and support to billing team. - People management to ensure appropriate adherence to HR policies and procedures. - Coaching and mentoring members of the team towards achieving individual goals and targets, as well as the ones established by the company. - Ensuring and maintaining high standards and KPIs. - Providing regular feedback to agents to assist with development and growth. - Carrying monthly 1-2-1s to contribute to personal and professional development. - Analysing data to identify possible trends or knowledge gaps within the team. - Report potential billing trending issues and provide updates to customers and other key stakeholders where needed. - Liaising with the client to discuss suggestions or i

Customer Support Executive

Covalen

Aug 2019 - Jul 2021 (2 years)

Member of the EMEA customer support team for a new US headquartered technology client. - Providing high quality and flexible customer service to all our users by validating, diagnosing, and handling all types of purchase and billing issues, as well as account issues ones. - Keeping high standards and KPIs on behalf both my team and the company with the client. - Providing solutions through information gathering, analytical troubleshooting and query research. - Invoking any escalation procedures within defined timeframes, and proactively seeking support from senior and quality teams via appropriate methods. - Ability to use tech systems accurately and affectively to update customers records and help improve automated workflows. Show less

Homestay Coordinator

EF Education First

Apr 2019 - Jul 2019 (4 months)

- Providing customer service to all students and homestay hosts. - Recruiting, evaluate and select suitable host families and homestay providers. - Dealing with students queries and acting as a liaison with different stakeholders. - Involved in the development of new marketing strategies to promote company knowledge and values, to raise the number of students and families interested in becoming a host.

Supervisor

O'Briens

Jan 2018 - Apr 2019 (1 year 4 months)

- Assisting the store manager managing and supervising a team of 10 people - Responsible for recruitment and training for all new staff hired. - Responsible for maintaining weekly inventory reports and get to different suppliers when necessary. - Responsible for opening or closing cashier and store depending on shift.

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