Nanaiah Porangada

VP of Customer Success & Professional Services, APJ

Trellix

Aug 2025 - Current (1 year 1 month)

Senior Post-Sales Executive leading Customer Success and Professional Services across APJ, with a proven track record of building and scaling high-performing regional teams. Known for driving measurable enterprise customer outcomes, accelerating time-to-value, and aligning post-sales strategy to retention, expansion, and long-term customer lifetime value. A trusted partner to executive stakeholders, with deep experience transforming post-sales organisations into growth engines that deliver sustained customer impact.

Senior Director Professional Services -APJ

Trellix

Jan 2024 - Aug 2025 (1 year 8 months)

Director, Professional Services, Center of Excellence & Advanced Cyber Threat Services - APAC

Trellix

Oct 2022 - Jan 2024 (1 year 4 months)

Director, Professional Services & Advanced Cyber Threat Services - ASIA & India

Trellix

Jan 2022 - Oct 2022 (10 months)

Senior Engagement Manager

McAfee

May 2018 - Aug 2018 (4 months)

Director, Professional Services & Advanced Cyber Threat Services - ASIA & India

McAfee

Jan 2018 - Jan 2022 (4 years 1 month)

Engagement Manager

McAfee

Nov 2015 - May 2018 (2 years 7 months)

Product Specialist

McAfee

Dec 2013 - Oct 2015 (1 year 11 months)

Operations Manager

Telstra

Jun 2013 - Dec 2013 (7 months)

• Liaison with the Wesfarmers’ representative and the Telstra service team to maximise adherence to the agreed requirements • Build and enhance the relationship between the parties at an operational and service level • Act as a liaison point between Wesfarmers and Telstra for delivery of Telstra services • Access relevant Telstra systems • Assist with escalations and the ongoing management of the services contractually provided to Wesfarmers • Compile any reporting for the supply of the services • Liaise with and assist Project Management as required • Support Wesfarmers Executives with communications requirements • Management of outages

Project Manager

Telstra

May 2012 - Jul 2013 (1 year 3 months)

• Coordinate project activities with diverse groups and individuals • Coordinate logistics of equipment to/from sites • Coordinate where requested resource management including management pipeline, project utilisation and resource availability • Apply Telstra Transition Methodology standards for project control, including reporting; change management; review and archiving of project documentation; and, conduct of Post-Implementation Review. • Plan, schedule, monitor and report on the status of milestones and all key elements of the program. • Monitor project progress, identify and highlight to the project/program manager areas outside plan and identify improvements in project outcomes or approach • Support the Program Manger to initiate or

L2/L3 Consultant [Part - Time]

ITGenius Australia

Mar 2011 - May 2012 (1 year 3 months)

• Administration of Windows Server, Small Business Server 2003/2008/2011, Exchange, Active Directory, Microsoft SQL, Terminal Server • Microsoft based desktop software - XP/Vista/Win7, Office 2007/2010 • Networking technologies – TCP/IP, LAN/WAN, firewalling, xDSL, wireless, VPN • Mobile devices – Apple iPhone, Google Android, Windows Mobile, Blackberry • Hardware diagnostic skills and building/upgrading PC's. • Network Monitoring via GFI LAN guard • Configuring and Managing Anti-Spam settings. • Backup administration • Troubleshooting issues related to malware and spam.

Support Engineer, Network Applications & Services [Full -Time]

Telstra

Feb 2011 - May 2012 (1 year 4 months)

• Supporting L1/L2 Network Issues for TABCORP holdings. • Support of telecommunication technologies (ADSL, BDSL, Frame Relay, PSTN lines and ISDN lines) • BAU Testing of BMC Remedy 7.0 and 7.5 • Management of End to End process for Incidents and Service Request (IMAC) • Assist in writing Significant Incident Report (SIR) • Provide Level 2 support for Telstra Technologies (IPWAN/Next G Wireless Technologies) • Participate and provide input and feedback on meetings and discussions about major incidents

Security Engineer

McAfee

Jun 2006 - Jun 2008 (2 years 1 month)

• Systematic and methodical in case documentation, simulation, research, analyzation and escalation to higher Tiers accordingly as per process guidelines. • Gaze the severity of the customer’s issue and act on it as per process requirement. • Be accountable and owning the case till the issue gets resolved or addressed with a workaround. • Assisting customers in addressing virus outbreak, security threats, product functionality based issues. • Perform root cause analysis of the situation and came out with possible time saving scenarios and implement change management if needed. • Assisting customer by remotely accessing customer network and assisting them in deploying or configuring on McAfee products.

I

Desktop Administrator

IBM Network Solutions

Mar 2005 - Jun 2006 (1 year 4 months)

• Installations of Operating Systems and standard softwares through network ghost server. • Monitoring the virus count in the network and to take necessary action when required. • Assisted mobile users of the company to install configure and troubleshoot Checkpoint VPN client. • Monitoring WAN Links, Exchange servers, File servers and Print servers • Utilized tools such as SMS remote access to diagnose and resolve software and hardware issues • Created and made modifications to users accounts by updating their profiles in active directory • Unlocked accounts and reset passwords using active directory administration tool. • Followed policies ensuring that the password was being sent to the intended recipient

Nanaiah Porangada

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